About the Quest QT850 EFTPOS terminal

Quick view

  • Colour: Black
  • Display: 8.89cm colour touchscreen
  • Dimensions: Length 180mm x Width 77mm x Height 60mm
  • Weight: 395 grams
  • Accepts most contactless payments including Google Pay and Apple Pay
  • Long-lasting battery with USB-C charging
  • Mobile and countertop in one
  • Fast thermal printer
  • Security: PCI PTS 6.x security
  • Operating system: Android Pie 9.0

Connectivity

  • Mobile 4G
  • Bluetooth enabled
  • Wi-Fi dual band (2.4GHz or 5GHz), 802.11 b/g/n/ac

Are you migrating from the Ingenico Move/5000 terminal to the Quest QT850 terminal?

Explore our frequently asked questions as you prepare for the migration.

Having trouble with your Quest QT850 terminal?

See our Quest QT850 troubleshooting guide and learn how to fix common terminal issues.

Guides for using your terminal

Getting started

    1. Enter the sale amount using the number keys on the keypad and press ‘ENTER’ or press ‘Proceed to pay’ on screen to continue.
      Note, to make a correction, press the backspace ‘←’ key to clear the amount or ‘X’ to cancel.
    2. Ask the cardholder to tap, insert or swipe their card.
    3. If the cardholder inserts or swipes, they will be prompted to select cheque, savings or credit.
    4. Cardholders will be prompted to enter their PIN and press ‘ENTER’ if they inserted or swiped.
      Note: If the cardholder taps, they won’t need to enter their PIN or sign for amounts less than $100. If the amount is between $100 and $200, the cardholder may need to enter their PIN, depending on the card’s issuer. For amounts over $200 the cardholder will need to enter their PIN.
    5. Once the payment has been processed, the screen will display either ‘Approved’ or ‘Declined’. Remove the card if it was inserted.
    6. The terminal will print the merchant receipt with a prompt to print a customer copy.

     

    1. Press ‘Merchant Menu’ on the screen, then select ‘Refunds’.
    2. Enter the refund password and press the ‘ENTER’ key or select ‘Continue’.
    3. Enter the refund amount using the number keys on the key pad.
    4. Press the ‘ENTER’ key or press ‘Refund amount’ on the screen.
    5.  Ask the cardholder to tap, insert or swipe.
    6. On the PIN entry screen, ask the customer to enter their PIN and press ‘ENTER’.
    7. Once processed, the screen will display ‘Approved’ or ‘Declined’.
    8. The terminal will print the merchant receipt with a prompt to print a customer copy.
    1. Select ‘Merchant Menu’ on the screen then select ‘Settlements’.
    2. Select ‘Last Settlement', choose a date and press ‘OK’ to continue, or ‘Cancel’.

    Settlement totals will display on the screen with an option to print the last settlement receipt.

    If there is no settlement for the selected date, ‘No settlement to display for this date!’ will display on the screen.

Everyday tasks

    1. Select  ‘Merchant Menu’.
    2. Select ‘Settlements’,  then ‘Auto Settlement’.
    3. You can turn on (enable) or turn off (disable) auto settlement. To enable, select ‘Choose a different time’ to settle.
    4. Once auto settlement is enabled, all terminals under the same Merchant ID will have the same settlement time.

    1. Press on ‘Merchant Menu’ then select ‘Settlements’.
    2. Select ‘Last Settlement’ and choose a date from the date picker and press ‘OK’ to continue or Cancel.
    3. Transactions will display on the terminal screen and option to print Last Settlement receipt.
    4. If  no settlement happened for the selected date, ‘No settlement to display for this date!’ will display on the terminal screen.

Maintenance

    1. Press ‘Merchant Menu’ on screen, select ‘Transactions’ and ‘Stationery Order’.
    2. A prompt will appear asking 'Would you like to order Printer Rolls (box of 20)’.
      Note: Limit one order per day.
    3. Press ‘Yes’ to order a box of Printer Rolls. You will receive your order in 2 to 5 business days.
    1. Open the paper compartment located at top of the screen by holding the terminal and lifting sides of printer lid upwards and back.
    2. Insert the paper roll in compartment. When the paper roll is in place, ensure paper feeds from the bottom of the roll and towards the terminal screen.
    3. Pull the paper up towards the top of the terminal and hold. Close the lid until you hear a click sound to ensure lid has been closed properly.

    Note: An ‘Alert - Out of paper’ will appear on the terminal screen if paper runs out whilst printing the receipt. Load paper and press ‘Continue’.

    Press ‘Merchant Receipt’ to print or reprint the merchant receipt or ‘Skip’ to skip printing the merchant receipt.

    Press ‘Customer Receipt’ to print the customer receipt or ‘Skip’ to skip printing the customer receipt.

Learn more in NAB help

Contact us

Talk to a Transactional Banking Specialist

Let us help with your business banking needs, Monday to Friday, 8:00am to 6:00pm (AEST/AEDT)

1300 338 767

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Call us for terminal support 24/7.

1300 369 852

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