Scams Awareness Week 2025
NAB’s Big Scam Education Conversation was held on Tuesday 26 August 2025. Our security experts shared insights about the latest scams, common red flags and ways to protect yourself, your loved ones and your business. Catch the replay below.
For businesses:
For personal:
Helping you stay safe from scams
Scams can have a devastating impact, both financially and emotionally.
That’s why we’re proud to partner with the ACCC’s National Anti-Scam Centre to support Scams Awareness Week. The week aims to help Australians identify scams to help the crime before it happens.
What is NAB doing to help stop scams?
We have a bank-wide scam strategy in place with a range of actions to help tackle the scam epidemic:
We’ve introduced payment alerts to the NAB app and NAB Internet Banking. Customers might receive an alert if a payment seems suspicious. We’re rolling out Confirmation of Payee to the NAB app and NAB Internet Banking to help customers check they’re paying the intended recipient.
- We were the first major bank to remove links from text messages to customers to make it easier to recognise scam messages. We proactively worked work with telcos to address make it harder for criminals to impersonate NAB phone numbers and slip into legitimate bank text message threads.
- We’ve educated customers and the community through campaigns designed to help them know common scams, recognise the red flags and ways to protect themselves.
Recognising scams
You can recognise the red flags of a scam. Here are common ones to look out for:
- A person or message urging you to act quickly, whether it’s a threat to make an urgent payment, upfront payments, or a limited time opportunity too good to miss.
- A person or message asking you to update or provide your personal details, such as name, date of birth, address, banking details or passwords, or asking to remotely access your device.
- Any payment method request via unsecure or unusual methods, such as cryptocurrencies (including depositing via a cryptocurrency ATM), gift cards, or via an overseas money remitting service.
- A suspicious message claiming someone has new contact details or asking for a payment to new bank account details.
- A request to move your money to "keep it safe".
- Anyone offering unsolicited financial or investment advice or claiming you can make fast or guaranteed money with little to no risk.
When we need to contact you
Our Fraud team may need to get in touch with you if we’re concerned about your account. So it’s important to understand what we will and won’t ask.
We’ll never ask you to:
- Provide your one-time code for authorising transactions.
- Transfer money to another account to keep it safe (it’s safe where it is).
- Give us remote access to your devices.
- Provide personal information such as driver’s licence details.
We may ask you to:
- Provide your full legal name.
- Explain or confirm the details of a payment.
- Provide more details about the person you’re sending funds to and how you communicate with them.
These questions are designed to help us understand the likelihood of you being involved in a scam or fraud, so that we can protect your account.
If you’re a NAB customer and believe you may have fallen victim to a scam, please report it to us immediately.
Helpful resources
These organisations can provide you with the information, resources and tools you need to protect yourself from scams.
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The Australian Cyber Security Centre (ACSC) brings cyber security capabilities from across the Australian Government together into a single location. It’s the hub for private and public-sector collaboration and information-sharing to combat cyber security threats.
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ReportCyber is a secure reporting and referral service for cyber-crime and online incidents which may be in breach of Australian law. The ReportCyber website provides a cyber-crime reporting mechanism as well as helpful information about cyber-crime.
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Scamwatch provides information to consumers and small businesses about how to recognise, avoid and report scams using publications, videos and other online resources.
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The Office of the eSafety Commissioner provides online safety education for Australian children and young people, as well as a complaints service for young Australians who experience serious cyberbullying and address illegal online content.
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The Attorney-General’s Department website provides helpful information and resources about your rights and protections about identity security, freedom of information and cyber security. The Department has developed a range of resources to assist people to protect their identity and recover from the effects of identity crime.
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IDCARE is Australia and New Zealand's not-for-profit counselling and support service set up to assist Australians impacted by identity theft and cyber-related crimes.
IDCARE can assist NAB customers to navigate through the process when identity details or credentials have been compromised through fraud or scams. IDCARE is a free service for all Australians.
Learn more about protecting yourself from scam
Report fraud and scams
Learn what to do in the event of fraud or scams, and how to identify if you’re a victim.
How to spot scam phone calls
Learn how to recognise scam calls and keep your details safe when on the phone.
How to identify spam and phishing messages
Be on the lookout for suspicious messages and avoid being a target of cyber-criminals.
Contact us
Email us
If you receive a suspicious email message, report it immediately.
Text us
If you receive a suspicious text message, report it immediately.
047 NAB 0003
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