New online customer identification and verification process for mobile users
To meet regulatory requirements under the Anti-Money Laundering and Counter Terrorism Financing Act to verify the identity of customers and perform customer due diligence procedures, we have a new online customer identification and verification (ID&V) process for customers.
The process is fast and convenient. Using your mobile phone, simply follow the steps below. Please note that this process can only be completed using a mobile phone.
If you don’t want to verify online, you can either call us on the telephone number in the letter or email we sent you, or visit us at your nearest branch.
Step 1: Consent
Providing ongoing consent means we can electronically verify your details from time to time without having to inconvenience you with phone calls, emails or by asking you to visit a branch. This allows us to periodically verify your identity via an electronic verification service or credit reporting body, unless you ask us not to.
Step 2: Provide the required information and documents
Use the link below to re-verify your details (available on mobile devices only).
How does online identification and verification work?
We verify your details (such as your name, date of birth and address) and where relevant, your identification documents, by providing your details or copies of your documents to a verification service or credit reporting bureau to assess how well that information matches the information they hold or can access about you.
This process can include the use of third party systems and services, which may involve sending your information from Australia to New Zealand or vice versa. For example, the issuer or official record holder of your identification documents may be engaged to determine how well our information matches.
Your details may also be checked as part of customer due diligence procedures we undertake to comply with the Anti-Money Laundering and Counter Terrorism Financing Act.
Does this process include a credit check?
The process of electronic verification will not include a credit check and will not affect your credit score.
What happens if I can't successfully complete the electronic verification process?
On occasion, the verification service or credit reporting body we use may not have your current details (e.g. if you've recently changed address, or if your electoral roll details haven’t been updated). In this case, you can either call us on the telephone number in the letter or email we sent you, or visit us at your nearest branch.
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