Key features
You could be missing out on an important feature of your NAB card, complimentary insurances. Here are just a few reasons to take advantage of that feature.
Simple eligibility check
You can easily check if your card is eligible for up to five complimentary insurances (such as international or domestic travel, rental vehicle excess, extended warranty and purchase protection insurance).View Disclaimer 1
If you have a NAB Rewards Signature Card, you may be eligible for mobile phone insurance.View Disclaimer 2
By clicking ‘Make a claim’, you will be leaving NAB’s website and going to a third party website (with its own terms of use and privacy policy). NAB is not responsible for the products, services and content on the third party website.
No need to get a quote
Your cover is complimentary with eligible NAB cards, so no need to get quotes or apply.
Explore complimentary insurances
Your NAB card could be eligible for one or more of the following complimentary insurances.
Complimentary international travel insurance
If your card is eligible for complimentary international travel insurance, this is what you need to know.
Complimentary domestic travel insurance
Learn what you need to know about your domestic travel insurance.
Complimentary rental vehicle excess insurance in Australia
How to make a claim, check eligibility and understand your policy.
Complimentary extended warranty insurance
Learn about policy coverage, eligibility and the simple claims process for your extended warranty insurance.
Complimentary purchase protection insurance
What you need to know about your policy coverage, eligible purchases and claims.
Complimentary mobile phone insurance
Enjoy complimentary mobile phone insurance if you have a NAB Rewards Signature Card.
Transit accident insurance policy help and claims
Transit accident insurance was discontinued on 1 November 2023 and is no longer available. But you can still receive help and support for claimable events that occurred before 1 November 2023:
Eligible NAB cards
Complimentary insurances
The following NAB cards include up to five complimentary insurances (such as international or domestic travel, rental vehicle excess, extended warranty and purchase protection insurance).View Disclaimer 1 For the full list of benefits and the terms, conditions, exclusions, limits, applicable sub-limits and excesses that apply to International travel insurance, Domestic travel insurance, Rental vehicle excess insurance in Australia, Extended warranty insurance, and Purchase protection insurance, please read the NAB Card Insurance Policy Information Booklet effective 1 November 2023 (PDF, 489KB), opens in new window.
On sale cards
Off sale cards
Complimentary mobile phone insurance
If you have a NAB Rewards Signature Card, you may also be eligible for the mobile phone insurance in addition to the five complimentary international travel, domestic travel, rental vehicle excess, extended warranty and purchase protection insurances. For eligibility criteria, terms, conditions, exclusions, limits and applicable sub-limits that apply to mobile phone insurance, please read the terms and conditions (PDF, 145KB), opens in new window for such coverage.
How to make a claim
If you’re making a claim on your international travel insurance or mobile phone insurance, you can submit a claim online. For claims relating to any other type of cover (including Domestic Travel Insurance), please contact our team via email or phone.
International travel insurance claims
Online
For claims relating to international travel insurance only, you can submit an online claim.
Download the relevant form and email our insurance provider Allianz Global Assistance.
Call
Call Allianz Global Assistance (AGA) Monday to Friday, 8:00am to 7:00pm (AEST/ADST).
Australia: 1800 187 025
Emergency assistance is available 24 hours a day, seven days a week. Calls from mobiles, public telephones or hotel rooms may attract additional charges.
Australia: 1800 010 075
Overseas: +61 7 3305 8800
Mobile phone insurance claims
Online
For claims relating to mobile phone insurance only, you can submit an online claim.
By clicking “Submit your online claim”, you will be leaving NAB’s website and going to a third party website (with its own terms of use and privacy policy). NAB is not responsible for the products, services and content on the third party website.
For further assistance, you can contact AIG via email.
Call
Call AIG Australia Limited Monday to Friday, 8:30am to 5:30pm (AEST/ADST).
Australia: +61 395 224 111
Terms and Conditions
- Disclaimer 1
International travel insurance, Domestic travel insurance, Rental vehicle excess insurance in Australia, Extended warranty insurance, and Purchase protection insurance.
AWP Australia Pty Ltd ABN 52 097 227 177 AFSL 245631, trading as Allianz Global Assistance (AGA), under a binder from the insurer, Allianz Australia Insurance Limited ABN 15 000 122 850 AFSL 234708 (Allianz), has issued an insurance group policy to National Australia Bank Limited ABN 12 004 044 937 AFSL and Australian credit licence 230686 (NAB) which allows eligible persons to claim under it as third-party beneficiaries.
Access to the benefit of cover under the NAB card insurances is available to eligible NAB cardholders and other eligible third party beneficiaries by operation of s48 of the Insurance Contracts Act 1984 (Cth). Any advice on insurance is general advice only and not based on any consideration of your objectives, financial situation or needs. You must check whether or not it is appropriate, in light of your own circumstances, to act on this advice. This insurance is underwritten by Allianz. NAB is not the product issuer or insurer and neither it nor any of its related bodies corporate guarantee any of the benefits under this cover.
If an eligible person wishes to claim any of these benefits, they will be bound by the eligibility criteria, terms, conditions, exclusions, limits and applicable sub-limits contained in the insurance information booklet. The eligibility criteria, terms, conditions, exclusions, limits and applicable sub-limits of the group policy are set out in the NAB Card Insurance Policy Information Booklet effective 1 November 2023 (PDF, 489KB), opens in new window, which may be amended from time to time. For insurable events that occurred prior to 1 November 2023, please refer to the NAB Card Insurance Policy Information Booklet dated 30 June 2022 (PDF, 604KB), opens in new window.
For more information about the changes visit Information about changes to complimentary insurances.
- Disclaimer 2
Mobile phone insurance
Complimentary mobile phone Insurance (covering Accidental Damage and Theft to a mobile phone) is provided under a group policy issued by AIG Australia Limited (ABN 93 004 727 753, AFSL 381 686) (AIG) to National Australia Bank Limited (ABN 12 004 044 937, AFSL and Australian Credit Licence 230686) (NAB). Cover is available to all NAB Rewards Signature Credit cardholders (Eligible Person). Eligible Persons can claim under the Group Policy as third-party beneficiaries in accordance with section 48 of the Insurance Contracts Act 1984 (Cth).
If an Eligible Person wishes to claim, such claim will be subject to the eligibility criteria, terms, conditions, exclusions, limits and applicable sub-limits as further detailed in the terms and conditions (PDF, 145KB), opens in new window for such coverage which is available at nab.com.au/personal/insurance/complimentary-card-insurances.
To be eligible for coverage Eligible Persons must have a contract with a mobile phone provider and a monthly billing arrangement using their eligible NAB card. Any advice provided by NAB about this insurance is general advice only and is not based on any consideration of an Eligible Person’s objectives, financial situation, or needs. Eligible Persons must determine whether or not it is appropriate, in light of their own circumstances, to act on this advice.
AIG as product issuer is not providing any financial advice about this insurance. NAB is not the product issuer, and neither NAB or its related bodies corporate guarantee any of the benefits under this insurance cover.
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