Important Upcoming Complimentary Insurance changes
Effective 1 July 2025 – For some NAB cards, excesses for certain covers will increase, and benefit limits will reduce under International Travel Insurance.
Effective 15 May 2026 – For some NAB cards, International Travel, Domestic Travel and Rental Vehicle Excess Insurances will be removed. For some other NAB cards, the cover period for International Travel Insurance will be reduced.
Please read the summary of changes for further details and how they will affect your insurance cover.
Key features
You could be missing out on an important feature of your NAB card, complimentary insurances. Here are just a few reasons to take advantage of that feature.
Simple eligibility check
You can easily check if your card is eligible for up to five complimentary insurances (such as international or domestic travel, rental vehicle excess, extended warranty and purchase protection insurance).
If you have a NAB Rewards Signature Card, you may be eligible for mobile phone insurance.
By clicking ‘Make a claim’, you will be leaving NAB’s website and going to a third party website (with its own terms of use and privacy policy). NAB is not responsible for the products, services and content on the third party website.
No need to get a quote
Your cover is complimentary with eligible NAB cards, so no need to get quotes or apply.
Explore complimentary insurances
Your NAB card could be eligible for one or more of the following complimentary insurances.
Complimentary international travel insurance
If your card is eligible for complimentary international travel insurance, this is what you need to know.
Complimentary domestic travel insurance
Learn what you need to know about your domestic travel insurance.
Complimentary rental vehicle excess insurance in Australia
How to make a claim, check eligibility and understand your policy.
Complimentary extended warranty insurance
Learn about policy coverage, eligibility and the simple claims process for your extended warranty insurance.
Complimentary purchase protection insurance
What you need to know about your policy coverage, eligible purchases and claims.
Complimentary mobile phone insurance
Enjoy complimentary mobile phone insurance if you have a NAB Rewards Signature Card.
Transit accident insurance policy help and claims
Transit accident insurance was discontinued on 1 November 2023 and is no longer available. But you can still receive help and support for claimable events that occurred before 1 November 2023:
Eligible NAB cards
Complimentary insurances
The following NAB cards include up to five complimentary insurances (such as international or domestic travel, rental vehicle excess, extended warranty and purchase protection insurance). For the full list of benefits and the terms, conditions, exclusions, limits, applicable sub-limits and excesses that apply to International travel insurance, Domestic travel insurance, Rental vehicle excess insurance in Australia, Extended warranty insurance, and Purchase protection insurance, please read the NAB Card Insurance Policy Information Booklet effective 1 November 2023 (PDF, 489KB), opens in new window.
On sale cards
Off sale cards
Complimentary mobile phone insurance
If you have a NAB Rewards Signature Card, you may also be eligible for the mobile phone insurance in addition to the five complimentary international travel, domestic travel, rental vehicle excess, extended warranty and purchase protection insurances. For eligibility criteria, terms, conditions, exclusions, limits and applicable sub-limits that apply to mobile phone insurance, please read the terms and conditions (PDF, 145KB), opens in new window for such coverage.
How to make a claim
If you’re making a claim on your international travel insurance or mobile phone insurance, you can submit a claim online. For claims relating to any other type of cover (including Domestic Travel Insurance), please contact our team via email or phone.
International travel insurance claims
Online
For claims relating to international travel insurance only, you can submit an online claim.
Download the relevant form and email our insurance provider Allianz Global Assistance.
Call
Call Allianz Global Assistance (AGA) Monday to Friday, 8:00am to 7:00pm (AEST/ADST).
Australia: 1800 187 025
Emergency assistance is available 24 hours a day, seven days a week. Calls from mobiles, public telephones or hotel rooms may attract additional charges.
Australia: 1800 010 075
Overseas: +61 7 3305 8800
Mobile phone insurance claims
Online
For claims relating to mobile phone insurance only, you can submit an online claim.
By clicking “Submit your online claim”, you will be leaving NAB’s website and going to a third party website (with its own terms of use and privacy policy). NAB is not responsible for the products, services and content on the third party website.
For further assistance, you can contact AIG via email.
Call
Call AIG Australia Limited Monday to Friday, 8:30am to 5:30pm (AEST/ADST).
Australia: +61 395 224 111
Terms and Conditions
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