Updated policy information booklets
The NAB Card Insurance and NAB Purchase Protection Policy Information Booklets have been updated. All complimentary card insurances for personal cards are now covered under one booklet.
These changes are effective from 1 November 2023 and will apply to events occurring on or after that date. The existing and updated booklets are available below:
- NAB Card Insurance Policy Information Booklet effective 1 November 2023 (PDF, 489KB), opens in new window
- NAB Card Insurance Policy Information Booklet effective 30 June 2022 (PDF, 662KB), opens in new window
- NAB Purchase Protection Insurance Policy Information Booklet effective 30 June 2022 (PDF, 374KB), opens in new window
The key changes to the booklets are outlined below. This is a summary only, other changes have been made. Please read the updated Policy Information Booklet to make sure you understand the details of the cover provided and to ensure it meets your requirements. Terms, conditions, exclusions, limits and applicable sub-limits apply.
Introduction of Card Levels
New Card Levels have been added which determine the complimentary insurance benefits that may be available.
Summary of cover by Card Level
Use the Card Level table to determine the complimentary insurance benefits that may be available to you depending on your Card Level. Each Part of the booklet will also identify the complimentary insurance benefits available to you depending on your Card Level.
Not all insurance covers are available for all cards and different conditions may also apply depending on your Card Level, so please refer to each Part of the Policy Information Booklet to determine the complimentary insurance benefits that may be available to you.
Card Level table
| Level 1 Cards | Level 2 Cards | Level 3 Cards | |
|---|---|---|---|
| International travel insurance (for persons aged under 81 years) | Level 1 Cards Available |
Level 2 Cards Available |
Level 3 Cards n/a |
| Domestic travel insurance | Level 1 Cards Available |
Level 2 Cards Available |
Level 3 Cards n/a |
| Rental vehicle excess insurance in Australia | Level 1 Cards Available |
Level 2 Cards Available |
Level 3 Cards n/a |
| Purchase protection insurance | Level 1 Cards Available |
Level 2 Cards Available |
Level 3 Cards Available |
| Extended warranty insurance | Level 1 Cards Available |
Level 2 Cards Available |
Level 3 Cards n/a |
Card Level definitions
Level 1 card means the following credit cards:
- NAB Qantas Rewards Signature Card
- NAB Rewards Signature Card.
Level 2 card means the following credit cards:
- NAB Low Fee Platinum Card
- NAB Premium Card
- NAB Velocity Rewards Premium Card
- NAB Qantas Rewards Premium Card
- NAB Rewards Platinum Card
- NAB Flybuys Rewards Card
- NAB Low Rate Platinum Card
- NAB Qantas Plus Card
- NAB Platinum Visa Debit Card.
Level 3 card means the following cards:
- NAB Visa Debit Card
- NAB Low Fee Card
- NAB Qantas Rewards Card
- NAB Rewards Classic Card
- NAB Velocity Rewards Card
- NAB Visa Mini Card.
Notification period changes
We’ve updated how much notice NAB will give you if the Group Policy is changed or terminated. This will generally be 30 days’ notice except in certain situations (e.g. where the change is favourable to you or where it doesn’t change the insurance cover).
Updated and new definitions
We’ve updated or added various definitions including:
- updated definition of ‘dependant’
- added definition of ‘income’
- added definition of ‘permanent disability’
- updated definition of ‘pre-existing medical condition’
- added definition of what ‘reasonable’ means
- updated definition of ‘relative’.
These definitions should be read in conjunction with the relevant section of the Policy Information Booklet.
Letter of eligibility availability
A letter of eligibility can only be obtained for international travel insurance. You can apply for one online through Allianz Global Assistance, opens in new window.
Limitation of cover changes
The limitation of cover section has been updated to clarify that Allianz will not provide cover or be liable to pay any claim or provide a benefit where doing so would create international law risks.
Improvements to readability
Various changes have been made to:
- make the booklet easier to read
- clarify the steps you should take if you think you need to make a claim
- highlight the importance of taking reasonable care and precautions (e.g. by safeguarding your covered items or valuables).
International travel insurance (for persons aged under 81 years)
Eligibility for cover changes
- This insurance is only available to cardholders who are aged under 81 years at the time they become eligible for cover.
- You must have a return overseas travel ticket before leaving Australia. Spouse and/or dependants also need to have a return ticket to be eligible for cover.
- Dependants under the age of 2 are covered if they are travelling with the cardholder for at least 50% of the cardholder’s overseas journey.
Period of cover changes
- Maximum period of cover has been updated - 6 months for Level 1 Cards and 3 months for Level 2 Cards.
- Clarification of when the period of cover ends and when it may be extended.
Benefit limits changes
The table below sets out the amounts and maximum limits of what we will pay under each section of international travel insurance. All limits and sub-limits in the table are shown in Australian dollars.
The cover available is outlined in Part E – The Cover Available and is subject to the applicable terms, conditions, limits, sub-limits and exclusions. The cover described in the table below is a summary only.
Benefits limits table
The benefit limits table sets out the new amounts and maximum limits of what Allianz will pay under each section of this insurance.
| Section | Limit |
|---|---|
| 1.1 Overseas Emergency Assistance (including Medical Evacuation and Repatriation) |
Unlimited1 |
| 1.2 Overseas Emergency Medical | Unlimited1 |
| 1.3 Overseas Emergency Dental (Spontaneous Toothache) |
Up to a maximum total limit of $2,000 per person for emergency dental treatment for sudden and acute pain (toothache) to natural teeth. |
| 1.4 Hospital Cash Allowance | $100 per person per day to a maximum total limit of $15,000 per cardholder or spouse. Dependants are included in the limit available to the cardholder or spouse. |
| 1.5 Accidental Death | $50,000 per cardholder $50,000 for a spouse $25,000 per dependant Up to a maximum total limit of $150,000. |
| 1.6 Funeral Expenses | Up to a maximum total limit of $60,000 per cardholder or spouse. Dependants are included in the limit available to the cardholder or spouse. |
| 1.7 Loss of Income | Your verified income per week, up to a maximum total limit of $13,000 each for a cardholder or spouse. No cover is available for dependants. |
| 1.8 Assault requiring Hospital Admission | $500 per person. |
| 1.9 Permanent Disability | $50,000 per cardholder or spouse. Dependants are included in the limit available to the cardholder or spouse. |
| 2.1 Cancellation | Up to a maximum total limit per cardholder or spouse of $50,000 (dependants are included in the limit available to the cardholder or spouse) except: |
| 2.1.1 a] Travel agents cancellation fees | $2,000 or the level of commission or service fee earned on the booking by the travel agent, whichever is the lesser. |
| 2.1.1 b] Rescheduling your journey | Up to $75 per person per day, up to a maximum total limit of $500 per person for reasonable additional meal costs. Up to a maximum total limit of $250 per person for reasonable internet use and telephone expenses to reschedule your journey. |
| 2.2 Withdrawal of services | $50 per person per 24 consecutive hours, up to a maximum total limit of $500 per cardholder or spouse. Dependants are included in the limit available to the cardholder or spouse. |
3.1 Additional expenses |
Unlimited1 |
| 3.2 Travel delay expenses | After 6 consecutive hours delay, up to $500 per person for meals and accommodation expenses up to a maximum total limit of $2,000 per cardholder or spouse. Dependants are included in the limit available to the cardholder or spouse. |
| 3.3 Alternative Transport Expenses | Up to a maximum total limit of $3,250 per cardholder or spouse. Dependants are included in the limit available to the cardholder or spouse. |
| 3.4 Return home and Resumption of Journey due to Relative’s Death or Hospital Admission | Up to a maximum total limit of $5,000 per cardholder or spouse. Dependants are included in the limit available to the cardholder or spouse. |
| 3.5 Domestic Pet Accommodation | Up to a maximum total limit of $500 per cardholder or spouse. Dependants are included in the limit available to the cardholder or spouse. |
| 3.6 Emergency Accommodation due to Terrorism | Up to $300 per person, per day, up to a maximum total limit of $3,000 per cardholder or spouse. Dependants are included in the limit available to the cardholder or spouse. |
| 3.7 Hijack | Up to a maximum total limit of $10,000 per cardholder or spouse. Dependants are included in the limit available to the cardholder or spouse. |
| 4.1 Luggage | Up to a maximum total limit of $15,000 per cardholder or spouse. Dependants are included in the limit available to the cardholder or spouse, subject to the following sub-limits: |
| 4.1.1 a] Stolen, accidentally damaged or permanently lost covered items | Up to $4,000 per item for computers, cameras and video cameras. Up to $1,000 per item for any other covered item, including mobile phones. |
| 4.1.1 b] Covered items left in a vehicle during daylight hours | Up to a maximum total limit of $5,000 |
| 4.1.1 c] Valuables left in a vehicle or checked-in luggage | No cover available, except for the items described in the circumstances under 4.1.1 c] of Part E – The Cover Available, which is limited to the maximum item limits in 4.1.1 a]. |
1Where used, the term ‘Unlimited’ means that there is no capped dollar sum insured. Terms, conditions, exclusions, limits and applicable sub-limits apply – refer to part D – Excesses and General Exclusions and Part E - The Cover Available the policy information booklet.
4.2 Travel Documents, Transaction Cards and Travellers Cheques
| Section | Limit |
|---|---|
| 4.2.1 a] – Reissue or replacement cost | Up to a maximum total limit of $5,000 per cardholder or spouse. Dependants are included in the limit available to the cardholder or spouse. |
| 4.2.1 b] – Fraudulent use | Up to a maximum total limit of $5,000 per cardholder or spouse. Dependants are included in the limit available to the cardholder or spouse. |
| 4.3 Luggage delay | Up to $500 after a delay of 10 consecutive hours, and an additional $1,000 after a delay of 72 consecutive hours, up to a maximum total limit of $1,500 per cardholder or spouse. Dependants are included in the limit available to the cardholder or spouse. |
| 4.4 Replacement Sporting Equipment | Up to a maximum total limit of $200 per cardholder or spouse. Dependants are included in the limit available to the cardholder or spouse. |
5.1 Rental Vehicle Excess
| Section | Limit |
|---|---|
| 5.1.1 a] – Rental vehicle damage or theft | Level 1 Cards - Up to a maximum total limit of $10,000 per cardholder or spouse. Dependants are included in the limit available to the cardholder or spouse. Level 2 Cards - Up to a maximum total limit of $5,000 per cardholder or spouse. Dependants are included in the limit available to the cardholder or spouse. |
| 5.1.1 b] – Return of rental vehicle | Up to a maximum total limit of $750 per cardholder or spouse. Dependants are included in the limit available to the cardholder or spouse. |
| 6.1 Personal Liability | Level 1 Cards - Up to a maximum total limit of $2,500,000 per event for a cardholder or spouse. Dependants are included in the limit available to the cardholder or spouse. Level 2 Cards - Up to a maximum total limit of $1,000,000 per event for a cardholder or spouse. Dependants are included in the limit available to the cardholder or spouse. |
| 6.2 Legal Expenses | Up to a maximum total limit of $15,000 per cardholder or spouse. Dependants are included in the limit available to the cardholder or spouse. |
Excess amount changes
View updated excesses for each cover type in the excess amounts table.
Excess amounts table
| Section | Cover type | Excess |
|---|---|---|
| 1.1 | Overseas Emergency Assistance (including Medical Evacuation and Repatriation) | Nil |
| 1.2 | Overseas Emergency Medical | $400 |
| 1.3 | Overseas Emergency Dental (Spontaneous Toothache) | $400 |
| 1.4 | Hospital Cash Allowance | Nil |
| 1.5 | Accidental Death | Nil |
| 1.6 | Funeral Expenses | Nil |
| 1.7 | Loss of Income | Nil |
| 1.8 | Assault requiring Hospital Admission | Nil |
| 1.9 | Permanent Disability | Nil |
| 2.1 | Cancellation | $400 |
| 2.2 | Withdrawal of Services | Nil |
| 3.1 | Additional Expenses | $400 |
| 3.2 | Travel delay Expenses | Nil |
| 3.3 | Alternative Transport Expenses | $400 |
| 3.4 | Return Home and Resumption of Journey due to a Relative’s Death or Hospital Admission | Nil |
| 3.5 | Domestic Pet Accommodation | Nil |
| 3.6 | Emergency Accommodation due to Terrorism | Nil |
| 3.7 | Hijack | Nil |
| 4.1 | Luggage | $400 |
| 4.2 | Travel Documents, Transaction Cards & Travellers Cheques | Nil |
| 4.3 | Luggage delay | Nil |
| 4.4 | Replacement Sporting Equipment | Nil |
| 5.1 | Rental Vehicle Excess | $400 |
| 6.1 | Personal Liability | Nil |
| 6.2 | Legal Expenses | Nil |
Cover availability changes
- Cover may be available if you are diagnosed with a sickness recognised as an epidemic or pandemic (such as COVID-19) under Overseas Emergency Assistance, Overseas Emergency Medical, Cancellation and Additional Expenses. Travel companions may also be covered under Cancellation and Additional Expenses.
- Pre-existing medical conditions may be covered with approval from Allianz Global Assistance by applying for an assessment online or over the phone (a $75 assessment fee applies).
- Various general and specific exclusions have been updated and/or clarified.
Domestic travel insurance (previously interstate flight inconvenience insurance)
This insurance has been renamed from interstate flight inconvenience insurance to domestic travel insurance.
Eligibility for cover changes
- Prior to commencing your journey: you must charge the entire cost of your return domestic flight ticket to your card; or at least $250 of your prepaid travel costs and have a return domestic flight ticket.
- Spouse and dependants are also eligible if they meet the same criteria above and travel with the cardholder for at least 50% of the journey.
- Flights to any destination in Australia on a commercial airline are now covered.
Period of cover changes
The maximum period of cover available is 28 days per journey for Level 1 Card cardholders and 14 days per journey for Level 2 Card cardholders.
Benefit limits changes
The benefit limits table sets out the amounts and maximum limits of what we will pay under each section of domestic travel insurance. All limits and sub-limits in the table are shown in Australian dollars.
The cover available is outlined in Part E and is subject to the applicable terms, conditions, exclusions, limits and applicable sub-limits. All costs and expenses claimed must be necessary and reasonable.
The cover described in the table below is a summary only.
Benefit limits table
Section |
Limit |
|---|---|
| 1.1 Cancellation | Up to a maximum total limit of $3,000 for all claims combined |
| 2.1 Flight delay | 4 hours or more, $125 per person up to a maximum total limit of $300 for all claims combined |
| 3.1 Additional expenses | Up to a maximum total limit of $3,000 |
| 4.1 Luggage | Up to $750 for each covered item, up to a maximum total limit of $2,000 |
| 4.2 Luggage delay | 12 hours or more, $150 per person, up to a maximum total limit of $400 for all claims combined |
Excess amount changes
Excess amounts table
Section |
Cover type |
Excess |
|---|---|---|
1.1 |
Cancellation |
$75 |
2.1 |
Flight delay |
Nil |
3.1 |
Additional expenses |
$75 |
4.1 |
Luggage |
$75 |
4.2 |
Luggage delay |
Nil |
Cover availability changes
- Cover may be available if you are diagnosed with a sickness recognised as an epidemic or pandemic (such as COVID-19) under Cancellation and Additional Expenses. Travel companions may also be covered under Cancellation and Additional Expenses.
- Various general and specific exclusions have been updated and/or clarified.
Transit accident insurance
This insurance is being removed entirely. This means you won’t be covered under this insurance for an event that occurs on or after 1 November 2023.
Rental vehicle excess insurance in Australia
Benefit limits changes
The benefit limits table sets out the maximum limits of what we will pay under rental vehicle excess insurance in Australia. All limits and sub-limits in the table are shown in Australian dollars.
The cover available is outlined in Part E and is subject to the applicable terms, conditions, exclusions, limits and sub-limits.
The cover described in the table below is a summary only.
Benefits limits table
| Level 1 Cards | The amount specified in your rental vehicle agreement up to the maximum total limit of $10,000 for all claims combined during the rental period. |
| Level 2 Cards | The amount specified in your rental vehicle agreement up to the maximum total limit of $5,000 for all claims combined during the rental period. |
|---|
Other changes
- An excess of $100 has been added and will apply to each claim payable
- General exclusions have been updated and/or clarified.
Purchase protection insurance
This insurance is now found in the one Policy Information Booklet for all eligible cards.
Benefit limits changes
The benefit limits table sets out the maximum limits of what we will pay under Purchase Protection Insurance.
Benefit limits
Purchase price charged to card account except for jewellery, watches and new works of art which are limited to $5,000 per claim. Maximum total limit for all claims in any twelve (12) consecutive month period is $200,000 per card account.
Other changes
General exclusions have been updated and/or clarified.
Extended warranty insurance
Period of cover changes
Cover applies from the date the manufacturer’s warranty expires and applies for the same period as the manufacturer’s warranty for up to a maximum of one full year. However, there is no cover if the manufacturer’s warranty exceeds five years.
The extended warranty period table sets out examples of how extended warranty periods apply.
| Manufacturer’s warranty period | Extended warranty period |
|---|---|
| 6 months | 6 months |
| 1 year | 1 year |
| 1 to 5 years | 1 year |
| Over 5 years | No cover |
Other changes
General exclusions have been updated and/or clarified.
Claims, complaints and disputes
How to make a claim
- Check that you are entitled to claim by reading the appropriate section in the booklet to see exactly what is and isn’t covered. Please do not contact NAB in the event of a claim.Allianz Global Assistance administers the benefits available under the group policy.
- In order to be sure that any expenses you claim are covered by the Group Policy you should contact Allianz Global Assistance for approval before you incur expenses you wish to claim.
- You can lodge your international travel insurance travel claim online at claimmanager.com.au/nab. Allianz Global Assistance will consider your claim within 10 business days of receiving a completed claim form and all requested documentation.
Other changes
Information about the complaints process has been updated for clarity as well as information about the General Insurance Code of Practice.
Complimentary mobile phone insurance
From 12 June 2024, NAB Rewards Signature Card customers are eligible for complimentary mobile phone insurance.
Terms and Conditions
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