Why we need to confirm your details
Protecting your money and personal information is important to us, and we need to make sure the details we have about you are correct.
To prevent financial crime
Having accurate information helps us know who’s banking with us and protect our customers.
To identify you over the phone
Making sure we’ve got the right person on the phone is only possible if your details are correct.
To protect our communities
Knowing our customers are who they say they are helps us prevent fraud and identity theft.
Did we contact you about confirming your details?
Online banking How to confirm your details
The quickest and easiest way to confirm your details is online. If you haven’t registered for online banking yet, you can register using your NAB ID, opens in new window.
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Log in to the NAB app or Internet Banking.
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Select the Bell icon.
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Under Notifications select Confirm Details.
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Review your details and update them if anything’s changed.
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Confirm everything’s up to date – and you’re done.
If you need to provide documents
You generally won't need to provide documents online unless your name or date of birth are incorrect (for example, if you changed your legal name). If you do need to change your name or date of birth, please provide either your Australian driver licence or your passport.
Learn more about how we handle your personal information in our Privacy Policy.
If you’re having trouble online
Contact our Customer Identity Management team on 1300 631 727 (or on +61 3 9322 6426 if you’re outside Australia) and confirm your details over the phone. Our team is available Monday to Friday from 9am to 5pm (AEST/AEDT).
You can also confirm your details in person at your nearest branch. If you visit a branch, find out which documents to take with you.
Other important information
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It's good to be cautious of anyone asking you for personal information.
If you’re unsure whether a message you received was really from us, here are some tips.
- Don't click or tap links in emails.
- Delete SMS messages claiming to be from NAB if they contain links or phone numbers.
- Type nab.com.au directly into your web browser.
- Confirm your details in the NAB app or Internet Banking.
- Use our website to check that phone number is really ours.
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You need to confirm your:
- Full name.
- Date of birth.
- Current residential and postal address.
- Occupation.
- Residency and citizenship.
- Money-earning activities.
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It’s important for us to know where the money that’s banked with us comes from.
We ask customers for this information to meet our regulatory obligations under the Anti-Money Laundering and Counter-Terrorism Financing Act 2006.
Our website has more information on how NAB manages financial crime .
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Confirming your details isn’t optional, so if we've provided you with a due date, please confirm your details by that date to avoid interruptions to your banking services. If you need extra support confirming your details, contact us.
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