How we’ll contact you
We’ll contact you by letter, phone, email, SMS or the banking app. If you're unsure whether the email or SMS you've received is genuine and want to confirm the communication is legitimate, you can cross-reference the NAB Identity Protect phone numbers and email addresses listed in your email or letter with the list on this page.
If you’re still concerned after confirming the number is on this page, you can also:
- contact the general NAB contact centre on 13 22 65; or
- visit a NAB branch.
If you’ve received an email or SMS you believe is suspicious and the contact details are not listed on our website, you should report it to us and then delete it.
Learn how to report suspicious messages
How to contact us
If you need to contact us, check your letter or email from NAB Identity Protect to ensure you’re connected with the right team as we have a few specialised teams.
Our phone numbers and email addresses
We’ve listed the phone numbers that NAB may ask you to contact. This will help you validate that this is a legitimate NAB contact number. While we’ve listed all the phone numbers we may use, please contact the specific number, or email address listed in our communication to you.
Phone numbers
International phone numbers
Email addresses
Our central email address for sending emails to customers is nab@banking.nab.com.au.
You may also be contacted by our Analysts from the following email addresses:
customer.identityprotect@nab.com.au
docs.identityprotect@nab.com.au
refresh.identityprotect@nab.com.au
specialised.identityprotect@nab.com.au
secure.identityprotect@nab.com.au
care.identityprotect@nab.com.au
assist.identityprotect@nab.com.au
service.identityprotect@nab.com.au
support.identityprotect@nab.com.au
contact.identityprotect@nab.com.au
help.identityprotect@nab.com.au
info.identityprotect@nab.com.au
Identity verification support
Explore our resources for more information about NAB Identity Protect.
Identity verification
NAB Identity Protect is responsible for identity verification to meet regulatory requirements and keep you and your accounts safe. Learn more about the work they do.
How to verify your identity
In this detailed guide, learn about how our identity verification process varies by customer/organisation type, including individuals, businesses, those overseas and more.
Guides, forms and templates for NAB Identity Protect
Explore all the guides, forms and templates you need to complete the identity verification process.
Important information
Apologies but the Important Information section you are trying to view is not displaying properly at the moment. Please refresh the page or try again later.