Our Code of Conduct | Read our commitment - NAB
Our commitment to customers and employees
At NAB we're committed to achieving sustainable performance and creating value for our customers, colleagues, stakeholders, and the communities we serve, without compromising our values or the trust placed in us. Our Code of Conduct sets clear expectations for how we act, make decisions, and support a culture that strengthens relationships inside and outside of NAB.
Who the Code applies to
Our Code of Conduct applies to all NAB colleagues, including permanent and temporary employees, contactors, consultants and directors.
We believe that all our customers and colleagues should be treated with respect and dignity. We expect everyone at NAB to behave ethically and responsibly in line with our Code of Conduct, and to role-model appropriate behaviours across the organisation.
Reporting breaches of the code
All colleagues are encouraged to speak up and report any suspected breaches of the Code of Conduct. Concerns about possible breaches of the Code or other NAB policies, or serious instances of undesirable business conduct, can be raised via a colleague’s People Leader, through NAB's People & Culture Division, or through KPMG’s FairCall, a service available to all colleagues as part of NAB’s Whistleblower Program.
Our Whistleblower Program
At NAB we’re committed to a strong Speak Up culture where everyone feels safe, supported and empowered to express views, opinions, and raise concerns.
As part of this commitment, we’ve established the Group Whistleblower Program as a safe and confidential channel to raise concerns about potential wrongdoing. The Group Whistleblower Program is available to all colleagues (including all directors, officers, employees, former employees, contractors, suppliers, subcontractors and agents of the Group) and subsidiaries across our operations.
Our Group Whistleblower Protection Policy (PDF, 574KB) sets out how to make a report, how we support and protect whistleblowers, and how reports are investigated. We are committed to the protection of those making genuine disclosures and will not tolerate victimisation or reprisal action against those who speak up.
Concerns about potential wrongdoing can be raised with the KPMG FairCall Service, NAB's independently monitored external hotline and reporting service.
The Group Whistleblower Protection Policy and Group Whistleblower Program are part of the Group Corporate Governance and Risk Framework. Overall governance and oversight of the Group Whistleblower Program is undertaken by the Board Audit Committee and the Group Whistleblower Committee as set out in the Group Whistleblower Protection Policy (PDF, 574KB).
KPMG FairCall Service
The FairCall Service is an independently monitored external hotline and reporting service operated for the NAB Group by KPMG. Concerns about potential wrongdoing can be reported, anonymously if preferred, to the FairCall Service by telephone on 1800 874 979 , KPMG FairCall Service or email faircallnab@kpmg.com.au.
Full contact details for all channels and countries are available in the Group Whistleblower Protection Policy (PDF, 574KB).
Important information
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The Code includes material accessible to NAB internally, and accordingly, some elements are not directly accessible to an external audience. To request a hard copy of the National Australia Bank Code of Conduct, and the relevant Policies that support the Code, please contact NAB.