Why follow this guide?
- To rectify any errors in a submitted payment.
- To update payment details.
Steps to edit and repair a payment
Make sure you’re logged into NAB Connect to get started.
- From the Payments menu, select 'Payment Register'
- Select the checkbox for the payment and select Edit.
- Edit and check any of the details of the payment.
- When you're ready, click Submit to send the payment for authorisation.
Please note
- You can only edit payments that are in a status of 'Requires repair'. If the payment is in repair, it could be because:
- NAB Connect has found an error with the payment
- an Authoriser has declined to approve the payment
- your account had insufficient funds to cover the payment at the time of processing.
- NAB Connect has found an error with the payment
- You can check the 'Payment history' to find out why a payment may be in repair.
Related guides
See some of our other guides to help you get the most out of NAB Connect.
Create a Pay Anyone (Domestic) payment
Learn how to create a domestic payment in NAB Connect.
How to authorise payments
A video guide on how to authorise multiple payments in NAB Connect.
Payment cut-off times
Read our NAB Connect payment processing information and cut-off times.
Contact us for NAB Connect enquiries
Call us
Monday to Friday, 7:30am to 8:00pm (AEST/AEDT)
Saturday, 9:00am to 2:00pm (AEST/AEDT)
Within Australia: 1300 888 413
Overseas: +61 3 8641 9930
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