Features and benefits of using Slyp
What happens when I am transitioned from NAB Transact to NAB Gateway?
We’re progressively moving all NAB Transact customers to NAB Gateway, which is backed by Visa’s payment acceptance platform Cybersource, with no changes to fees and charges as a result of this transition.
There’ll be a transition period for your change to NAB Gateway. When you receive your NAB Gateway login details, you’ll continue to have access to NAB Transact for approximately two weeks. This allows time for you to familiarise yourself with NAB Gateway before your access to NAB Transact closes.
You’ll have a dedicated team to help answer any questions you have and guide you through the transition process. And you can find online guides to help you get set-up and start taking payments.
What you need to do
To help ensure that you receive important information about this change, please call us as soon as possible to confirm that we have your current email address and telephone number. During this call we’ll also take you through the change process. You can contact us on 1300 656 364 Monday to Friday, 8:00am to 6:00pm (AEST/AEDT).
If you need historical NAB Transact statements, you’ll need to download these from the NAB Transact portal prior to it being closed.
About NAB Gateway
NAB Gateway will provide your business with an online payment platform that delivers:
- Same day settlement – access your sales as soon as possible when you settle into a NAB business account by 10:00pm (AEST/AEDT). You’ll have same day access to settled funds seven days a week.
- Fraud tools – including Fraud Management Essentials (FME). You’ll be able to switch on default fraud rules and adjust them at any time. FME will automatically monitor transactions to help identify and reduce fraud.
- Making payments simple – with easy set-up.
- Platform stability – from our global partner Visa.
- One consolidated statement – to keep things simple.
- Innovation – we’ll be updating NAB Gateway with new features to support your business.
You’ll also have local support from NAB’s dedicated experts.
Your journey to NAB Gateway
1. NAB Gateway change advised
Letter received to advise of your change to NAB Gateway, and the date your NAB Transact Agreement ends.
2. Key dates shared
Email received confirming your key transition dates and variation to the Letter of Offer.
3. NAB Gateway account created
NAB Gateway Account Creation email received. You'll have 24 hours to activate your account.
4. NAB Gateway transition completed
All payments processed by NAB Gateway and email received confirming your access to NAB Transact is closed.
Frequently asked questions
What’s changing and when
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NAB Gateway is NAB’s new online payment platform. Over time NAB Transact customers will be transitioned to NAB Gateway.
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No, we understand how important it is to take payments, so we’ve designed the process to happen in the background. You’ll have access to both NAB Transact and NAB Gateway for approximately two weeks as you transition.
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Yes, NAB Gateway looks a little different and you can customise your payment fields to suit your business – making them as simple or as comprehensive as you need.
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There will be no change to your fees and charges as a result of this transition, but you’ll receive one consolidated statement, which may look a little different.
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No. If you need historical NAB Transact statements, you’ll need to download these from the NAB Transact portal prior to your access being closed.
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Your NAB Transact access will be closed shortly after your NAB Transact Agreement end date (termination date), which you can find in the letter we sent you.
Logging into NAB Gateway
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You’ll receive an account creation email from 'donotreply@support.cybersource.com' with information on how to login, configure your account and create users.
You’ll receive this email approximately two weeks prior to your NAB Transact access closing. For security reasons, links in this email expire after 24 hours.
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Please call the NAB Gateway Technical Support team on 1300 656 364 Monday to Friday, 8:00am to 6:00pm (AEST/AEDT). We’ll re-send the account creation email with new links.
Using NAB Gateway
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No, for security reasons, NAB Transact users and their associated roles will not be carried across to NAB Gateway. You’ll need to create your users in NAB Gateway. NAB is unable to create users on your behalf due to security reasons.
Refer to manage users and settings instructions in the NAB Gateway support centre.
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No, the roles (permissions) in NAB Gateway are different to those in NAB Transact. In NAB Gateway there is one default role (Admin) available. Where you require other roles (permissions differing from the Admin role) you’ll need to create those role/s and assign them to your users.
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You can request access to a demonstration platform to familiarise yourself and simulate transactions. Please call NAB Gateway Technical Support on 1300 656 364 Monday to Friday, 8:00am to 6:00pm (AEST/AEDT) or email nabgateway.migration@nab.com.au.
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No, the default settings per card scheme will be applied in NAB Gateway. If you have adjusted the settings in NAB Transact, you will need to update them in NAB Gateway.
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No. Your NAB Transact fraud settings won’t be carried across. However, NAB Gateway includes Fraud Management Essentials (FME), a new fraud tool for your business. You’ll be able to switch on default fraud rules and adjust them at any time to suit your business. FME will automatically monitor transactions to help identify and reduce fraud.
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Find support guides and information on our NAB Gateway support centre.
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Your new consolidated statement will be sent to your nominated mailing or email address. You won’t be able to download statements from NAB Gateway. You can generate transaction reports for specific date ranges if needed.
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You’ll need to call NAB Gateway Technical Support on 1300 656 364 Monday to Friday, 8:00am to 6:00pm (AEST/AEDT) or email nabgateway.migration@nab.com.au.
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We’ll send you a letter to notify you when a chargeback request is raised. You can request to receive chargeback notifications via email by calling NAB Gateway Technical Support on 1300 656 364 Monday to Friday, 8:00am to 6:00pm (AEST/AEDT) or email nabgateway.migration@nab.com.au.
Get in touch
Talk to the NAB Gateway Technical Support Team
Let us help with your NAB Gateway needs, Monday to Friday, 8:00am to 6:00pm (AEST/AEDT)
Email support
Our NAB Gateway Technical Support team can also be emailed at nabgateway.migration@nab.com.au
NAB Gateway support centre
Find support guides and helpful information on the NAB Gateway support centre.
Important information
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