Ingenico

This refund feature is optional but you can enable or disable it by contacting the Merchant Service Centre on 1300 369 852  between 7am–7pm AEST. Make sure you have your Merchant ID and Terminal ID handy before you call. Transaction and terminal refund limits apply.

  1. Press the Menu key on the home screen, press 1 for Transactions, then 4 for Refund.
  2. Input the refund amount and press Enter.
  3. Enter your refund password and press Enter.
  4. Ask your customer to tap, insert or swipe their card, then select their account type, Cheque, Savings or Credit then Enter.
  5. Your customer will need to either sign the receipt or enter their PIN. If your customer enters their PIN, you'll still need them to sign the receipt.
  6. After the customer inputs their PIN and presses Enter, the refund receipt will automatically print for them to sign.
  7. Once the refund has been approved, remove your customer's card if inserted and press Yes after you've verified their signature.
  8. Press Yes to print your customer's receipt.

Important Information:

  • Only refund on to the same card that the original transaction was processed.

Important information