Microsoft and NAB are no longer supporting Internet Explorer

The web browser known as Internet Explorer, or IE for short, is no longer be supported by Microsoft. Due to the problems which can arise from using an unsupported browser, we are recommending that anyone visiting nab.com.au use a different browser. This is for both online safety and for a better website browsing experience. 

What's a web browser?

  • A piece of software that lets us read and interact with webpages from the internet on desktop and handheld devices.
  • A web browser is not the same thing as a search engine - a search engine is accessed using a web browser.
  • There are lots of different web browsers, many are available for free. 
  • Some of the most popular web browsers are:
  • Most computers come with a web browser already “installed”. 
    • Installing software means you are downloading and activating the program to run on your device.
    • For example, all Apple products come with Safari already installed and set as the default browser. 
  • You do not have to use the browser that came installed on your device - you can choose to install another, after considering your own personal preferences and needs. 

NAB no longer supports Internet Explorer (IE)

  • Internet Explorer or IE is no longer supported by NAB, which means that we cannot guarantee our website/s will work as intended on this browser. 
    • We have made this decision because IE’s creator, Microsoft, has also stopped supporting it. This means that in the future this browser may not work at all. Although this might take years, it’s a good idea to choose a new browser as soon as possible.
    • While Microsoft have decided to retire IE, they have released a new, modern browser called “Edge” - which NAB websites do support. 
  • To see the list of supported browsers check out Accessible online banking features | technical requirements - NAB

How to choose a new browser

  • When choosing a browser, it’s good to consider compatibility with:
  • Security & privacy:
    • When we visit websites, our browser may store pieces of information ("cookies") like site preferences or login information. Some websites use this information to market products and services to us in the future. 
    • Browsers have different policies on how much data they collect and what they do with it, so it's up to you to decide what you are comfortable with.
    • Our security page has more information on how NAB is committed to keeping your information safe.

How to install a browser

  • Depending on which browser you wish to install, the instructions may differ slightly.
    • These instructions will be provided by the creator of the browser, either on their website (when you download the file) or via step-by-step on-screen instructions (after you open the file). 
  • The installation process also depends on your device:
    • For desktop, you will download a file to your computer. You will then open it and follow the on-screen instructions to complete the installation.
    • For handheld devices, you will install a browser via your operating system’s application store (e.g. the Apple App Store or Google Play Store). 

Transitioning from Internet Explorer

  • While NAB no longer supports IE, if this is your current browser you can still use it to transition to a new browser. 
  • We suggest performing these steps:
  1. Consider your requirements for a new browser
  2. Research and decide on the new browser that’s best for you
  3. Download your preferred new browser from the creator’s website (desktop) or from the appropriate App store (handheld device). 
  4. Install it following the on-screen instructions.

Important information