Previous fraud, scam and security alerts

ubank branded phishing SMS ‘restricted transfer limit’

The SMS urges you to click a fake link to update your personal info. Do not click on the link or provide any information.

• The message claims to be from ubank stating your transfer limit has been restricted.

• It asks you to click on a link to update your personal information. 
• This link takes you to a fake ubank login page asking for your ubank login details and additional personal information.

If you have received this type of text message, please forward it to 0476 220 003 (047 NAB 0003) or take a screenshot, email it to phish@nab.com.au and then delete the text message. 

If you have clicked the link and submitted information after receiving this type of text message, contact us on 13 22 65

NAB branded phishing SMS ‘blocked account’

The SMS urges you to click a fake link to verify and unblock your account. Do not click on the link or provide any information.

• The message claims to be from NAB stating your account has been blocked due to suspected fraudulent funds.
• It asks you to click on a link to unlock or verify your personal information. 
• This link takes you to a fake NAB login page asking for your NAB login details and additional personal information.
• NAB is stopping the use of links in unexpected texts to customers to reduce the impact of scams. If you get an unexpected text message claiming to be from NAB, do not click on it. It’s likely a scam. 

If you have received this type of text message, please forward it to 0476 220 003 (047 NAB 0003) or take a screenshot, email it to phish@nab.com.au and then delete the text message. 

If you have clicked the link and submitted information after receiving this type of text message, contact us on 13 22 65 or visit your nearest NAB branch immediately.

NAB branded phishing email ‘confirm ID’

A NAB branded email targeting NAB customers stating that you need to confirm your identity to access internet banking. Do not click on the link.

• The email asks you to click on a link to verify your account, which leads to a fake NAB website asking for personal information and banking credentials.
• We will never ask you to confirm, update or disclose personal or banking information via a link in an email or text message. 
• When sending phishing emails, criminals sometimes set the sender’s name as “NAB”, meaning that fraudulent email can appear with the display name as “NAB” despite not being from an official NAB email address. This is not a sign that NAB systems have been breached in any way– it simply means a criminal is impersonating our brand. 
• Do not click on the link. 

If you have received this type of email, please forward it to phish@nab.com.au and then delete the email. 

If you have clicked on the link or entered your details after receiving this type of email or text message, contact us on 13 22 65 or visit your nearest NAB branch immediately.

NAB Fraud or NAB Alert branded calls and messages

Calls and messages claiming to be from “NAB Fraud” or “NAB Alert”, or similar sender descriptions. This type of scam is called spoofing. Do not agree to transfer any money or provide any information.

• The caller or SMS may say there has been a new transfer, or there has been suspicious activity on your account. 
• You may be asked to transfer funds to a “safe account”. 
• While we’ve been working with the telecommunications industry to prevent fake texts being sent in the same thread as legitimate NAB messages, scammers are still able to change the way their number appears in your phone. 
• This is not a sign that NAB systems have been breached in any way– it simply means a criminal has spoofed our number and is impersonating us. 
• If you receive a call or text message of this nature, do not agree to transfer any money or provide any information. 
• We will never send you an SMS about a transaction or fraud alert with a link in it. 
• If you receive an SMS that’s pretending to be your bank and it includes a phone number to call – search the internet to see if it is really a number that belongs to that organisation. 
• We will never ask you to transfer money to another account to keep it safe – it’s safe where it is. 
• If you’re unsure as to whether the call or text is legitimate, contact us directly on the number on the back of your NAB card. 

If you have received this type of text message or phone call, please report it to phish@nab.com.au (or 0476 220 003 for text messages), without providing any information, and then delete the text message. 

If you have received this type of call or text message and have transferred money or provided information, contact us on 13 22 65 or visit your nearest NAB branch immediately.