Our commitment to accessibility
We want to help make banking products and services accessible and inclusive for all our customers and colleagues. Whether it’s making sure you can access an ATM or visit a branch, or can easily find and understand information that helps you make important financial decisions, we’re working hard to make sure dealing with NAB is a straightforward experience for everybody.
Customers
We aim to ensure access features are built into our products and services to allow customers to use them independently.
Community
We’re creating inclusive communities and working with disability organisations to listen, understand and incorporate best practice in our products and services and how we act.
Colleagues
We value an accessible and inclusive culture. We’re building our disability confidence as an organisation and developing a workplace for our colleagues with disability to thrive and realise their potential.
Diversity and Inclusion Policy
If you’d like to know more about our approach to diversity and inclusion, you can read our Diversity and Inclusion Policy.
Why accessible banking matters
With more than 4.4 million Australians indicating they have disability , it’s imperative that we include accessibility in the design of our products, services, buildings and ways of working. At NAB, we aim to make access and disability inclusion a business-as-usual approach.
Our vision is to be relationship-led, easy, safe and long-term – and our Accessibility Action Plan (PDF, 2MB), opens in new window is one of the many ways we’re doing this. At its heart, it’s about listening and responding to customers to improve accessible banking and supporting our colleagues by providing a great place to work.
How we’re making banking more inclusive
Easy English Guides
We’ve worked with accessible information specialists to provide key information in Easy English.
It is important for us to make sure that all our customers can understand the support and services we provide.
You can now access Easy English links to the following documents:
- Easy English Accessibility Action Plan 2023-2024 (PDF, 2MB) , opens in new window
- Easy English Accessible NAB Complaints Policy (PDF, 4MB) , opens in new window
- Easy English Extra care support guide (PDF, 2MB) , opens in new window
- Easy English Hardship help guide (PDF, 2MB) , opens in new window
- Easy English How to be safe from scams guide (PDF, 3MB) , opens in new window
- Easy English How to keep your information safe guide (PDF, 2MB) , opens in new window
- Easy English Notify us of a deceased customer guide (PDF, 2MB) , opens in new window
- Easy English NAB Framework for customers who need extra support (PDF, 2MB) , opens in new window
The Valuable 500
In May 2021, our CEO Ross McEwan signed NAB’s commitment to join the Valuable 500, the global movement putting disability on the business leadership agenda.
The Valuable 500 is a business-to-business initiative catalysing the influence of large private sector corporations (1000+ employees) in national and international markets. Members commit to:
- putting disability on our senior leadership agenda
- making a firm commitment to action
- sharing our Valuable 500 commitment externally and internally.
You can read our commitment on The Valuable 500 website, opens in new window.
Access and Inclusion Index
NAB participates in the Australian Network on Disability’s Access and Inclusion Index. Every two years we submit a comprehensive self-assessment for evaluation and benchmarking. The Index allows NAB to assess our performance in 10 key areas:
- commitment
- premises
- workplace adjustments
- communication and marketing
- products and services
- Information Communication Technology
- recruitment and selection
- career development
- suppliers and partners
- innovation.
We use the recommendations from the comprehensive report to develop our Accessibility Action Plans.
Accessibility and inclusion at NAB
Find out what we’re doing to become a more accessible and inclusive organisation.
Branch, ATM and payments accessibility
Learn about the accessible features of our branches and ATMs.
Get in touch
Customer Support Tool
Solve problems quickly online with our easy-to-follow guides. Simply select a topic and we’ll direct you to the information you need.
Contact us
Visit our personal banking contact page for FAQ’s and how-to-guides, help from our virtual assistant and contact numbers.
Visit a NAB branch
Visit us in person at your nearest NAB branch or business banking centre.
Important information
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