Ways to get help and support
Find the help you need by visiting our help and support section or message us in the NAB app for an instant response from our virtual assistant or to chat to a banker.
If you need to talk to someone on the phone, select a personal banking area below to find a telephone number for your enquiry.
Everyday banking
For enquiries relating to online banking, payments, transaction and savings accounts.
Credit and debit cards
For all enquiries related to card activation, lost or stolen cards and Visa concierge services.
Home loans
Manage your existing home loan or book an appointment with a NAB home loan expert.
Personal loans
Get in touch with one of our specialists or try self-servicing with our helpful information.
Report fraud and scams
Learn what to do in the event of fraud or scams, and how to identify if you’re a victim.
Branches and opening hours
Find a branch near you, with a full list of services and open hours.
Trading and investments
For enquiries relating to online trading or personal investment lending.
Insurance
Assistance with insurance for your home, car, travel and more.
Financial advice
Get in touch with us to talk about financial advice options, including personal insurances, investments, super or retiring planning.
Specialised support services
We’ve got specialised support teams to help when you need it.
Manage your accounts with online banking
Find useful features across the NAB app and internet banking that can help you manage your accounts and transactions more efficiently.
More banking support services
Find information about submitting feedback and complaints, online safety and security, and our identification processes for customers.
Compliments and complaints
Submit feedback, compliments or complaints. Information about what you can do if you are not satisfied with an outcome.
Security and cyber safety
Keep your accounts secure by reporting suspicious emails and text messages. View our latest updates on scams and phishing alerts.
Customer Due Diligence
Get help with any questions you might have about NAB's identification process for individual and non-individual customers.
Important information
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