Set a PIN on your physical token

You can change your PIN at any time by following the following instructions: 

1. Press the Power button to turn on your physical token.
2. Enter your four-digit PIN and your one-time passcode (OTP) will display on the screen.
3. Press the Back button twice. You’ll then be prompted to ‘CHANGE PIN’.
4. Press the Power button and when prompted, enter your current PIN.
5. Press the Power button and when prompted, enter your new PIN.
6. Re-enter your new PIN and press the Power button.

When the process is complete, you’ll receive a notification. Your new PIN is now ready to use.

Please note:

• If you haven’t received your email containing your temporary PIN, your Administrator will need to contact the NAB Connect Client centre in your presence to confirm your identity. With your assistance, they will be able to generate a temporary PIN for you.
• If you’ve forgotten or locked your PIN, contact the NAB Connect Client centre via calling 1300 888 413.