Suspend, restore or delete a User

Make sure you’re logged into NAB Connect to get started.

Suspend a User

To suspend a user, their status must be ‘provisioned’ or ‘active’.

1. From the Admin menu, select ‘Users & permissions’.
2. Select the checkbox for the User you want to suspend. 
3. Select More and select ‘Suspend’ from the drop-down list.
4. Select Suspend to confirm the suspension.

Restore access for a User

To restore a User, their status must be ‘suspended’. Suspension may have occurred due to exceeding the allowable number of incorrect login attempts.

1. From the Admin menu, select ‘Users & Permissions’.
2. Select the checkbox for the User you want to restore.
3. Select More and select ‘Restore’ from the drop-down list.
4. Select Restore to confirm the restoration.

General Users are sent a new temporary password. Authorised Users can login with the password generated from their existing token.

Delete User

The User’s status must be ‘suspended’ before they can be deleted.

1. From the Admin menu, select ‘Users & Permissions’.
2. Select the checkbox for the User you want to delete.
3. Select ‘Delete’ from the More drop-down list.
4. Select Delete.

Please note

When deleting a User, if two Administrators are required to authorise changes (Dual Administration), the second Administrator must approve or decline the request from the amendment register.