Why follow this guide?

  • To ensure that you can complete password and token resets.
  • To set up and update your preferred User ID.
  • To set up and update your payment alerts.
  • To set and update your pay anyone payment method.

Steps for changing your contact details

Make sure you’re logged into NAB Connect to get started.

You can update your contact information under My Settings then select Save at the bottom of the page. You will be sent a code to verify the change to either your email address or mobile number based on the contact details you have elected to change. 

Please note, you cannot change your mobile number and email address at the same time. If you wish to change both, change one, save the change, then change the other.

If there are any details you’re unable to update, contact your NAB Business banking representative.

Related guides

See some of our other guides to help you get the most out of NAB Connect.

Create or change your Preferred User ID (PUID)

Use our guide to create or change your Preferred User ID.

Set your default payment method for Pay anyone (Domestic)

Use our guide to set your default payment type for Pay anyone (Domestic) payments in NAB Connect.

Modify existing User details

Use our guide for step-by-step instructions on how to modify your User details in NAB Connect.

Contact us for NAB Connect enquiries

Call us

Monday to Friday, 7:30am to 8:00pm (AEST/AEDT)
Saturday, 9:00am to 2:00pm (AEST/AEDT)

Within Australia: 1300 888 413

Overseas: +61 3 8641 9930

Important information