We’ve made it easy to use NAB BPAY biller

We know running your business is your priority, so we’ve made being a NAB BPAY Biller simpler and less time consuming. Here you can view and download important documents and tools you'll need to sign up and manage BPAY for your business, all in one place.

Essential documents to get started

NAB BPAY onboarding guide

A step-by-step guide to setting up NAB BPAY for your business.

View NAB BPAY onboarding guide (PDF, 891KB) , opens in new window

NAB BPAY biller agreement

This contains the biller agreement, application form and operations manual.

View NAB BPAY biller agreement (PDF, 496KB) , opens in new window

Data security standards

Payment card industry standards to help protect your customers.

View data security standards (PDF, 296KB) , opens in new window

Generating Customer Reference Numbers

A Customer Reference Number (CRN) lets you uniquely identify a customer when they make a payment.

To generate a CRN, select an operating system below and follow the prompts. 

System requirements

Windows 7, Windows 8.1, Windows 10, or

Mac OSX 10.10.x (or higher) as well as

Java – version 1.6, 1.7 or 1.8

Before using the tool, please download and install Java SE Runtime Environment 8 Downloads (use the offline version).

Download and instal Java, opens in new window. 

Read our user guide for frequently asked questions, help and support.

Setting up your invoices

Learn how to adjust your existing templates to include the BPAY logo or use pre-filled templates.

Tell your customers you use BPAY to receive payments by downloading free marketing collateral to place on your websites, apps and invoices.

Read our user guide for frequently asked questions, help and support.

Brand and logo guidelines

Learn how to use the BPAY logo on your invoices.

Read brand and logo guidelines , opens in new window

Invoice templates

Access templates to create invoices instantly.

Download invoice templates (ZIP, 114KB) , opens in new window

Marketing support

Visit the BPAY site to download brochures, email signatures and online collateral to let your customers know they can pay using BPAY.

Visit BPAY , opens in new window

Help and support

Read our user guide for all the information you need to help you set up and use NAB BPAY. For further support during or after set up use the contact details below.

  • NAB BPAY User Guide (PDF, 280KB), opens in new window

  • Your dedicated implementation manager will provide you support during the onboarding process. They will be your single point of contact until you are established as a NAB BPAY Biller.

  • NAB Connect Help desk
    1300 888 413 (within Australia) or 

    +61 3 8641 9930 (outside Australia) 
    Monday to Friday, 7:30am to 8:00pm (AEST/AEDT) and Saturday, 9:00am to 2:00pm (AEST/AEDT)

    NAB Transact Help Desk
    1300 369 852 Option 3 (within Australia) or 
    email support@transact.nab.com.au
    Monday to Friday, 8:00am to 8:00pm (AEST/AEDT)

    Direct Link
    1300 888 413
    Monday to Friday, 8:00am to 6:00pm (AEST/ADST)

    Help with unidentified or disputed payments? 
    Email us on BPAY.Biller.Return@nab.com.au 
    You can find the Payment Reversal Form in Appendix A of the BPAY User Guide.

Get in touch

Call for NAB Transact

Call 1300 369 852

Monday to Friday, 8:00am to 8:00pm (AEST/AEDT)

Call for NAB Connect

Call 1300 888 413

Monday to Friday, 7:30am to 8:00pm (AEST/AEDT) and Saturday, 9:00am to 2:00pm (AEST/AEDT)

Call for Direct Link

Call 1300 888 413

Monday to Friday, 8:00am to 6:00pm (AEST/ADST)

Terms and Conditions