Instructions for modifying or disabling a user

With NAB Gateway you can create, modify, disable and assign roles to your users. The three types of user roles are ‘Business owner’, ‘Store manager’ and ‘Employee’. As a ‘Business owner’ you can modify and disable access of your existing users.

  1. Sign in to NAB Gateway.
  2. From the left navigation panel, select Account Management.
  3. Choose Users.
  4. Find the user you wish to modify or remove and then select Username. This will open a new page.
  5. From here, you can modify or disable their role. You can also edit email address, mobile number, time zone and language or choose to disable.

About assigning roles to users

The role assigned to a NAB Gateway user determines their level of access and the features they can use. You can assign roles when you create or modify the user.

You can also choose to create and assign a custom role for any user; this role is unique to that user and will not be added to the role list on the roles page.

When you create a new user, you can assign an existing role or create a custom role.

Contact us

Talk to a transactional banking specialist

Let us help with your business banking needs, Monday to Friday, 8:00am to 6:00pm (AEST/AEDT)

1300 338 767

NAB Gateway support

For NAB Gateway transaction and general support, you can call us from Monday to Sunday, 7:00am to 7:00pm (AEST/AEDT)

Or to access technical support, call us from Monday to Friday, 8:00am to 6:00pm (AEST/AEDT)

1300 369 852

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