How to create roles and users in NAB Gateway

Before assigning responsibilities to your users, you must first create some additional roles. Here’s how it works:

1. Sign in to NAB Gateway.
   
2. From the left navigation panel, select Account Management.
3. Select Roles.
4. In the top right corner, select + Add new user role.
5. Under ‘Basic Information’, create a name for the role under Role Name.
6. Under ‘Permission’, select the permissions you want to assign to this role. Once you have selected a permission, it will appear under the ‘Selected’ section on the right-hand side.
7. Select Save once you have selected all the permissions you want for this role.

Instructions for creating a user

Here’s how to create an account for each user in your organisation that will be using NAB Gateway.

1. Sign in to NAB Gateway.
2. From the left navigation panel, select Account Management.
3. Select Users.
4. In the top right corner, select + Create User.
   • Please ensure that the user consents to sharing these details with NAB and is sent the following link to NAB’s privacy policy.
5. Under ‘Basic Information’, complete as follows:
   • First Name - Enter the new user’s first name.
   • Last Name - Enter the new user’s last name.
   • Username (optional) - Enter a username for the new user.
     Please note: if you leave the Username field blank, the user can create their own username when they create an account.
   • Role - select and assign an existing role to the new user.
6. Under ‘Recovery Information’, under ‘Email Address’, enter the user’s email address.
7. Select Save.
   Please note: Until your user has fully activated their account, their details will not display on the Users list .

The new user will receive a Cybersource Business Centre welcome email from donotreply@support.cybersource.com, opens in new window. This will contain a link to login and instructions to create an account.

Re-issue User welcome email/expired activation link
Sometimes your user can forget to complete their user creation within 24 hours. As their admin, you can re-issue a new user creation email by repeating step 1-7 above.