Condensed Privacy Policy

We’re conscious that some of our customers may prefer to read a shorter summary of our Privacy Policy. So, we've provided this summary of our privacy policy that gives an overview of how we handle your personal information.

Read our full Privacy Policy (including Credit Reporting Policy).

Respecting your privacy

We respect your personal information and this Privacy Policy explains how we handle it. The policy covers National Australia Bank Ltd ABN 12 004 044 937 and all its related companies (the ‘Group’).

Personal information types

The types of information that we collect and hold about you could include ID information, tax file number, credit information and other information we think is necessary. Sometimes we need to collect sensitive information about you, such as medical information for a hardship application. 

Collection

Unless it’s unreasonable or impracticable, we'll try to collect personal information directly from you. For this reason, it’s important you keep your contact details up-to-date.

There are many ways we obtain information from you, including when you fill out a form with us, when you call us, when you use our websites or drop into one of our branches. Sometimes we collect information about you from other sources. 

If you don’t provide your personal information to us, we may not be able to provide you with a requested product or service or perform other functions.

Data Security

The security of your personal information is important to us, and we take reasonable steps to protect it from misuse, interference and loss, and from unauthorised access, modification or disclosure.

We store information in different ways, including in paper and electronic form. We can store personal information physically or electronically with third party data storage providers.

View more information on our online security and how you can protect yourself online.

Use and disclosure

Collecting your personal information allows us to provide you the range of products and services you’ve asked for. This means we can use your information to:

  • provide you with information about products and services
  • consider your request for products and services, including your eligibility
  • process your application and provide you with products and services
  • administer products and services which includes answering your requests and complaints, varying products and services, taking any required legal action in relation to our accounts and managing our relevant product portfolios
  • let you know about products and services from across the Group or let you know about competitions, promotions and other opportunities in which you may be interested.

You can let us know at any time if you no longer wish to receive direct marketing offers from the Group (see ‘Contact Us’). We'll process your request as soon as practicable.

To make sure we can meet your specific needs and for the purposes described, we sometimes need to share your personal information with others (including those in the NAB Group, credit reporting bodies and other third parties). NAB seeks reasonable protective measures so its service providers take appropriate steps to protect that information and restrict the ways in which they can use that information.

We may need to share some of your information (including credit information) with organisations outside Australia. 

View a list of the countries in which those overseas organisations are located.

Access and correction

You can ask us for the personal information that we hold by filling out the Personal Information Access Form (PDF, 514KB), opens in new window. In some cases, we may be able to deal with your request over the phone or in a branch. 

We'll give you access to your information in the form you want it where it’s reasonable and practical, but some exceptions may apply.). We may charge you a small fee to cover our costs, but we’ll always check with you first.

You should also contact us if you think there's something wrong with the information, we hold about you We'll try to correct it. If you are worried that we have given incorrect information to others, you can also ask us to tell them about the correction.

You also have additional rights if your access or correction request relates to credit information.

Contact us

If you have a query or complaint about how we handle your personal information, we want to hear from you. You can contact us by:

If you contacted us by phone or in person and feel your issue still hasn’t been resolved, the next step is to contact our dedicated Customer Resolutions Team via:

  • Phone: 1800 152 015 Monday to Friday, 8:00am to 7:00pm (AEST/AEDT).
  • Email: feedback@nab.com.au.
  • Post: National Australia Bank Head of Customer Resolutions,
    Reply Paid 2870
    Melbourne VIC 8060.

If you still feel your issue hasn't been satisfactorily resolved, then you can raise your concern with the Office of the Australian Information Commissioner, opens in new window.

Full Privacy Policy

View our full Privacy Policy (including Credit Reporting Policy).

Important information