Official cash rate announcement for November, 2024 

The Reserve Bank of Australia (RBA) has announced that the official cash rate will remain at 4.35%. 

To learn more about the RBA’s decision, read the latest Monetary Policy Decision statement by RBA Governor Michelle Bullock, opens in new window. 

Help and support

If you need help improving your financial wellbeing or if you’re experiencing financial difficulties, we’re here to help.

Short term help

If you’ve had some unexpected expenses recently and you’ve missed a payment, or if you think you might miss a payment soon, please get in touch with us so we can help.

Call Customer Assist

If you’re a personal bank customer, speak to us for support that’s specific to you.

Monday to Friday, 8:00am to 8:00pm (AEST/AEDT)
Saturday, 9:00am to 1:00pm (AEST/AEDT)

Within Australia: 1300 661 114

Call Business Assist

For small business and commercial cards within Australia, speak to us about getting support.

Monday to Friday, 8:00am to 6:00pm (AEST/AEDT)

Within Australia: 1300 881 661

Long term assistance

If your circumstances have changed and it’s impacting your ability to keep up with your payments on an ongoing basis, please contact our Customer Care team as soon as you can for assistance.

Call Customer Care

If you’re a personal bank customer, we can help find a solution that’s right for your circumstances.

Monday to Friday, 8:00am to 8:00pm (AEST/AEDT)
Saturday, 9:00am to 1:00pm (AEST/AEDT)

Within Australia: 1800 701 599

Request hardship support

Call Business Customer Care

For small business and commercial cards within Australia, we can help tailor a solution to your needs.

Monday to Friday, 8:00am to 5:00pm (AEST/AEDT)

Within Australia: 1300 961 577

Important information