Service options using NAB Telephone Banking
Compare service options available on NAB Telephone Banking with other services like internet banking, ATMs and branches.
Accounts
This table shows the account services available through each servicing option.
| Telephone banking self service | Telephone banking banker assisted | Internet banking | Branch | ATM | Australia Post and giroPost | |
|---|---|---|---|---|---|---|
| Account balance |
Telephone banking self service
Yes
|
Telephone banking banker assisted
Yes
|
Internet banking
Yes
|
Branch
Yes
|
ATM
Yes
|
Australia Post and giroPost
Yes
|
| Account interest earned |
Telephone banking self service
Yes
|
Telephone banking banker assisted
Yes
|
Internet banking
Yes
|
Branch
Yes
|
ATM
No
|
Australia Post and giroPost
No
|
| Deposit money |
Telephone banking self service
No
|
Telephone banking banker assisted
No
|
Internet banking
No
|
Branch
Yes
|
ATM
Yes
|
Australia Post and giroPost
Yes
|
| Get account and bsb information |
Telephone banking self service
Yes
|
Telephone banking banker assisted
Yes
|
Internet banking
Yes
|
Branch
Yes
|
ATM
No
|
Australia Post and giroPost
No
|
| Withdraw cash |
Telephone banking self service
No
|
Telephone banking banker assisted
No
|
Internet banking
No
|
Branch
Yes
|
ATM
Yes
|
Australia Post and giroPost
Yes
|
| Pay bills using BPAY® |
Telephone banking self service
Yes
|
Telephone banking banker assisted
No
|
Internet banking
Yes
|
Branch
No
|
ATM
No
|
Australia Post and giroPost
No
|
| Schedule automatic BPAY periodical payment |
Telephone banking self service
No
|
Telephone banking banker assisted
No
|
Internet banking
Yes
|
Branch
No
|
ATM
No
|
Australia Post and giroPost
No
|
| Transaction history |
Telephone banking self service
Yes
Up to 20 transactions |
Telephone banking banker assisted
Yes
|
Internet banking
Yes
Last 3 months |
Branch
Yes
|
ATM
Yes
Last 10 transactions |
Australia Post and giroPost
No
|
| Transfer funds between your NAB accounts |
Telephone banking self service
Yes
|
Telephone banking banker assisted
No
|
Internet banking
Yes
|
Branch
Yes
|
ATM
Yes
|
Australia Post and giroPost
No
|
| Transfer funds to 3rd party accounts |
Telephone banking self service
No
|
Telephone banking banker assisted
No
|
Internet banking
Yes
|
Branch
Yes
|
ATM
No
|
Australia Post and giroPost
No
|
Cheques
This table shows the cheque services available through each servicing option.
| Telephone banking self service | Telephone banking banker assisted | Internet banking | Branch | ATM | Australia Post and giroPost | |
|---|---|---|---|---|---|---|
| Get a copy of a cheque |
Telephone banking self service
No
|
Telephone banking banker assisted
No
|
Internet banking
Yes
|
Branch
No
|
ATM
Yes
|
Australia Post and giroPost
No
|
| Order a cheque or deposit book |
Telephone banking self service
No
|
Telephone banking banker assisted
No
|
Internet banking
Yes
|
Branch
Yes
|
ATM
Yes
|
Australia Post and giroPost
No
|
| Search for a range of cheques |
Telephone banking self service
Yes
|
Telephone banking banker assisted
Yes
|
Internet banking
Yes
|
Branch
Yes
|
ATM
No
|
Australia Post and giroPost
No
|
| Search for a presented cheque |
Telephone banking self service
Yes
|
Telephone banking banker assisted
Yes
|
Internet banking
Yes
|
Branch
Yes
|
ATM
No
|
Australia Post and giroPost
No
|
| Stop payment of a cheque |
Telephone banking self service
No
|
Telephone banking banker assisted
Yes
|
Internet banking
Yes
|
Branch
Yes
|
ATM
No
|
Australia Post and giroPost
No
|
Credit cards
This table shows the cheque services available through each servicing option.
| Telephone banking self service | Telephone banking banker assisted | Internet banking | Branch | ATM | Australia Post and giroPost | |
|---|---|---|---|---|---|---|
| Apply for a credit card |
Telephone banking self service
No
|
Telephone banking banker assisted
Yes
|
Internet banking
No
|
Branch
Yes
|
ATM
No
|
Australia Post and giroPost
No
|
| Credit card balance |
Telephone banking self service
Yes
|
Telephone banking banker assisted
Yes
|
Internet banking
Yes
|
Branch
Yes
|
ATM
Yes
|
Australia Post and giroPost
No
|
| Check payment due date |
Telephone banking self service
Yes
|
Telephone banking banker assisted
Yes
|
Internet banking
Yes
|
Branch
Yes
|
ATM
No
|
Australia Post and giroPost
No
|
| Make minimum credit card payment |
Telephone banking self service
Yes
|
Telephone banking banker assisted
Yes
|
Internet banking
Yes
|
Branch
Yes
|
ATM
No
|
Australia Post and giroPost
No
|
Rates
This table shows the interest rates services available through each servicing option.
| Telephone banking self service | Telephone banking banker assisted | Internet banking | Branch | ATM | Australia Post and giroPost | |
|---|---|---|---|---|---|---|
| Get foreign exchange rates |
Telephone banking self service
Yes
|
Telephone banking banker assisted
Yes
|
Internet banking
Yes
|
Branch
Yes
|
ATM
No
|
Australia Post and giroPost
No
|
| Get product rates |
Telephone banking self service
No
|
Telephone banking banker assisted
Yes
|
Internet banking
Yes
|
Branch
Yes
|
ATM
No
|
Australia Post and giroPost
No
|
| Get term deposit rates |
Telephone banking self service
Yes
|
Telephone banking banker assisted
Yes
|
Internet banking
Yes
|
Branch
Yes
|
ATM
No
|
Australia Post and giroPost
No
|
Statements
This table shows the statement services available through each servicing option.
| Telephone banking self service | Telephone banking banker assisted | Internet banking | Branch | ATM | Australia Post and giroPost | |
|---|---|---|---|---|---|---|
| Order current statement |
Telephone banking self service
Yes
|
Telephone banking banker assisted
Yes
|
Internet banking
Yes
|
Branch
Yes
|
ATM
No
|
Australia Post and giroPost
No
|
| Order previous statement |
Telephone banking self service
Yes
|
Telephone banking banker assisted
Yes
|
Internet banking
Yes
|
Branch
Yes
|
ATM
No
|
Australia Post and giroPost
No
|
Sales
This table shows the products you can apply for through each servicing option.
| Telephone banking self service | Telephone banking banker assisted | Internet banking | Branch | ATM | Australia Post and giroPost | |
|---|---|---|---|---|---|---|
| Apply for a home loan |
Telephone banking self service
No
|
Telephone banking banker assisted
Yes
|
Internet banking
Yes
|
Branch
Yes
|
ATM
No
|
Australia Post and giroPost
No
|
| Apply for a personal loan |
Telephone banking self service
No
|
Telephone banking banker assisted
Yes
|
Internet banking
Yes
|
Branch
Yes
|
ATM
No
|
Australia Post and giroPost
No
|
| Get a loan payout quote |
Telephone banking self service
No
|
Telephone banking banker assisted
Yes
|
Internet banking
No
|
Branch
Yes
|
ATM
No
|
Australia Post and giroPost
No
|
Other services
This table shows other services available through each servicing option.
| Telephone banking self service | Telephone banking banker assisted | Internet banking | Branch | ATM | Australia Post and giroPost | |
|---|---|---|---|---|---|---|
| Change your PIN |
Telephone banking self service
No
|
Telephone banking banker assisted
No
|
Internet banking
No
|
Branch
No
|
ATM
Yes
|
Australia Post and giroPost
No
|
| Create a redraw |
Telephone banking self service
Yes
|
Telephone banking banker assisted
Yes
|
Internet banking
Yes
|
Branch
Yes
|
ATM
No
|
Australia Post and giroPost
No
|
| Get available funds for redraw |
Telephone banking self service
Yes
|
Telephone banking banker assisted
Yes
|
Internet banking
Yes
|
Branch
Yes
|
ATM
No
|
Australia Post and giroPost
No
|
| Open selected accounts |
Telephone banking self service
No
|
Telephone banking banker assisted
Yes
|
Internet banking
Yes
|
Branch
Yes
|
ATM
No
|
Australia Post and giroPost
No
|
| Change or reset telephone banking password |
Telephone banking self service
No
|
Telephone banking banker assisted
Yes
|
Internet banking
No
|
Branch
Yes
|
ATM
No
|
Australia Post and giroPost
No
|
| Speak to Customer Service Representative on 13 22 65 from Monday to Friday, 8:00am to 7:00pm (AEST/AEDT) and Saturday to Sunday, 9:00am to 6:00pm (AEST/AEDT) |
Telephone banking self service
Yes
|
Telephone banking banker assisted
Yes
|
Internet banking
Yes
|
Branch
No
|
ATM
No
|
Australia Post and giroPost
No
|
Important information
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