What to do if you’ve forgotten your PIN

Misplaced your PIN or can’t remember it?

Don’t worry, we’ve made it easy for you to reset your PIN securely. Whether you’re at home or on the go, follow the straightforward instructions below to regain access to your account without any hassle.

Here’s what to do

First, download the latest version of the NAB app or access NAB Internet Banking.

NAB App instructions

Instructions for mobile devices

1. Log into the NAB app on your device.
2. If you’re using an Android phone, tap the Menu icon.
3. Tap Cards or My cards, if using an Android phone.
4. Tap the card you want to change the PIN for.
5. Tap Change your PIN.
6. Enter your new four-digit PIN.
7. Re-enter your new PIN to confirm.
8. A verification code will be sent via SMS to your registered number.
9. Enter the security code, then tap Continue.
10. Your PIN has now been changed.

NAB Internet Banking instructions

Instructions for web browsers

1. Log into NAB Internet Banking with your 8 to 10-digit NAB ID and password.
2. Tap Cards.
3. Tap the card you want to change the PIN for.
4. Tap Change your PIN.
5. Enter your new four-digit PIN.
6. Re-enter your new PIN to confirm.
7. A verification code will be sent via SMS to your registered number.
8. Enter the security code, then tap Continue.
9. Your PIN has now been changed.

You can also visit any NAB branch or call us on 13 10 12 from Monday to Friday, 8:00am to 8:00pm (AEST/AEDT), Saturday to Sunday, 9:00am to 6:00pm (AEST/AEDT) or +61 3 8641 9083 if you're overseas. 

For Signature cards, please call 1300 498 594, 24 hours 7 days a week.

Learn more about managing your business credit card (PDF, 683KB), opens in new window.