Support that extends beyond business banking
When a business is in financial difficulty, the people behind it can be affected in a variety of ways. We can help business owners and employees with personal challenges by connecting them to trusted partners who provide services like counselling or employment support.
If you’re experiencing personal hardship issues such as family illness or death, relationship breakdown, physical or mental health issues, we encourage you to contact us. All information will be treated with strictest confidence.
In some cases, we may provide funding to our partners to ensure you get the support you need.
Home loan support
If your business financial difficulties are causing you to have trouble making payments to a NAB home loan, we can support you in a variety of ways.
Financial counselling
If you're feeling overwhelmed with your financial situation and the decisions you need to make, a financial counsellor can help you put a plan in place.
Visit the National Debt Helpline, opens in new window or call 1800 007 007.
Free counselling service
We've partnered with TELUS Health who can provide a free counselling service for NAB customers. To discuss this option, call TELUS Health and they can provide you with more information.
Call 1300 574 759.
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Help
Guides, tools and FAQs to help you manage your banking products and services.
Customer Care Kit
A guide to trusted organisations that offer free financial counselling services and community support.
Five practical ways to beat financial hardship
Steps you can take to get on top of things – and take charge.
Contact us
Request financial assistance
If you’re having trouble making your repayments, you can request assistance.
Call NAB Assist
Monday to Friday, 8:00am to 5:00pm (AEST/AEDT)
Important information
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