What to do when your card expires
Your card expires on the last day of the month shown on the front of the card. You don’t need to contact us; we’ll post you a new card before your old card expires.
What to do with your old card
Once you've received your new card, destroy your old one. You can do this by cutting it in half diagonally through both the magnetic strip and chip (if your card has one).
If your card hasn’t arrived
If you should've received a new card but it hasn't arrived yet, see us in any branch or call us on 13 22 65, Monday to Friday, 8:00am to 7:00pm (AEST/AEDT), Saturday to Sunday, 9:00am to 6:00pm (AEST/AEDT).
Unused cards
We won’t automatically reissue a new card at expiry if you haven’t used the card for the previous two years. If you have an overseas address, a card will continue to be automatically reissued.
If your unused card expires and you’d like a new one, you can order one via the NAB app or NAB Internet Banking by permanently blocking and replacing the expired card.
Don’t have the NAB app?
Download the app today for a more convenient banking experience.
Other recommended guides
Need help to complete another task? Explore other help guides you might be interested in.
Terms and Conditions
Apologies but the Important Information section you are trying to view is not displaying properly at the moment. Please refresh the page or try again later.
These products are issued by National Australia Bank Limited.
NAB recommends you consider the NAB Internet Banking terms and conditions document, before making any decisions regarding this product.
The NAB Mobile Banking app is compatible with Android and iOS, minimum platform requirements apply. Android is a trademark of Google LLC. The Google Logo is a registered trademark of Google Inc. iOS is a trademark or registered trademark of Cisco in the U.S. and other countries and is used under license.