Approve banker-assisted changes digitally

When you need to consent to changes

When you (or your co-borrower if you have one) contact a banker to make changes to your home loan, you will be asked to provide your consent (agreement) for the changes. Often this consent is provided by signing a change document, but for some simple changes consent can be provided digitally through the NAB app.

Things to know about digital consent for home loan changes

• Eligibility criteria apply. Your banker will tell you if you are eligible.
• All account owners will be notified via SMS that they need to review and approve the changes that have been requested on their home loan.
• All account owners will need the latest version of the NAB app and a personal login.
• All account owners must review and provide consent within 48 hours (the request will expire after 48 hours from the time the banker submits the changes).

Steps to provide consent for home loan changes

Use the latest version of the NAB app on your preferred device to review and then accept or decline the changes to your home loan. Follow these steps:

1. Log into the NAB app on your device.
2. Tap the home loan account you wish to review the changes for.
3. Tap on the Manage button.
4. Tap Review loan changes on the notification message to see the details of the change.
5. Review the details of the request to change your home loan.
6. Scroll down and tap Next. 
7. Read the Important information.
8. To approve the change, read and complete the checkboxes to confirm your acknowledgement. Tap Accept the changes to provide consent.
9. To reject the changes, tap Decline the changes.
10. Once all account owners approve the request, the changes will be processed.
11. To finish, tap OK, got it.

How to track the request’s status

You can easily track the status of the request to change your home loan in the NAB app by following the steps below:

1. Log into the NAB app on your device.
2. Tap the home loan account you wish to review or track the changes for.
3. Tap on the Manage button.
4. The status of the request will be shown.

If the request is completed, expired, cancelled, declined or has failed to process, you (and your co-borrower if you have one) will be notified via SMS.