How to change your name

If you want to change your full legal name due to marriage, reverting to your former name, or changing to a new name, you’ll need to visit us in a NAB Branch. 

Before visiting us, please make sure that you have already obtained new identification documents (ID) with your updated name. These documents may include an Australian driver’s licence, an Australian or foreign passport or an Australian proof of age or proof of identity card.  Once you’ve obtained your new ID, we can update your name in our system through our re-verification process.

Documents you’ll need to bring into the branch

  • one primary photographic document OR
  • one primary non-photographic document AND one secondary document OR
  • one special provision identification document.

You can find out more about our document requirements by taking a look at our document checklist (PDF, 115KB), opens in new window.

Steps to update your contact details

Use the NAB app on your preferred device or NAB Internet Banking through a web browser.

NAB app

Instructions for all mobile devices

  1. Log into the NAB app.

  2. If using iOS tap More. If using Android tap the Menu icon.

  3. Tap Profile.

  4. Tap My details.

  5. Tap the details you want to add or change.

  6. Enter your new details and tap Continue.

  7. Review your updates and tap Confirm.

  8. Read the declaration and then tap Confirm if applicable.

  9. A security code will be sent vis SMS to your registered number. Enter the code.

  10. Your details have been updated.

NAB Internet Banking

Instructions for web browsers

  1. Log into NAB Internet Banking with your 8 to 10-digit NAB ID and password.

  2. Select Profile & Settings.

  3. Select ‘My details’ from the drop-down menu.

  4. Your contact details will appear. Select Edit in the section you’d like to update.

  5. Edit the details you’d like to change and then select Submit to save changes.

  6. A security code will be sent vis SMS to your registered number. Enter the code and select Submit.

  7. You have successfully updated your contact details.

Don’t have the NAB app?

Download the app today for a more convenient banking experience.

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NAB Internet Banking and NAB app

These products are issued by National Australia Bank Limited.

NAB recommends you consider the  NAB Internet Banking terms and conditions document, before making any decisions regarding this product.

The NAB Mobile Banking app is compatible with Android and iOS, minimum platform requirements apply. Android is a trademark of Google LLC. The Google Logo is a registered trademark of Google Inc. iOS is a trademark or registered trademark of Cisco in the U.S. and other countries and is used under license.