Changes to NAB Debit Card

We’re no longer offering the NAB Debit Card to customers outside the age range of 8 to 13 years.

During 2025, we’ll be informing existing NAB Debit cardholders about how this change will impact them.

  • We’re not closing your linked NAB transaction account. Your BSB and account number will stay the same.

What this means for your existing card

  1. If we notify you that your card will be cancelled, please destroy your physical NAB Debit Card by the cancellation date outlined in our communication to you. Cut it in half, making sure you cut through the card number, magnetic strip and microchip.
  2. If your existing NAB Debit Card is due to expire, you’ll still receive a replacement which you can use up until the cancellation date on your notification.
  3. If your existing NAB Debit Card is lost or stolen, you can still block your card and receive a replacement up until the cancellation date on your notification.

How to access money from your account

If we notify you that we’re cancelling your existing NAB Debit Card, you can still access money in your account by:

  • transferring funds from your linked account to another account using NAB Internet Banking and the NAB app
  • linking your account to another NAB card to use at an ATM or EFTPOS (see more details below)

NAB transaction accounts

  • Link an existing NAB Visa Debit card or NAB credit card to your transaction account by contacting your banker or visit a NAB branch.
  • If you’re eligible to apply for a new NAB Visa Debit card or credit card, you can link it to your transaction account.

NAB Cash Manager accounts

  • NAB Cash Manager accounts are not eligible to be issued a NAB Visa Debit Card. 
  • If you have an existing NAB Visa Debit Card or NAB Visa credit card, you may be able to link your NAB Cash Manager account to either of these cards.
  • Contact your banker or visit a NAB branch to discuss your options and to link your account to an existing eligible card.

NAB Flexiplus Mortgage accounts

  • NAB Flexiplus Mortgage accounts are not eligible to be issued a NAB Visa Debit Card. 
  • If you have an existing NAB Visa Debit Card or NAB Visa credit card, you may be able to link your NAB Flexiplus Mortgage account to either of these cards.
  • Contact your banker or visit a NAB branch to discuss your options and to link your account to an existing eligible card.
  • Even though our Personal Transaction and Savings Account terms and conditions indicate that a NAB Debit card can be used to access a line of credit account, NAB Debit Cards won’t be available for Flexiplus customers from the cancellation date outlined in our communication to you. If you hold an existing NAB Debit card, you won’t be able to use it after the cancellation date.

Important information