Updated policy information booklet

There are important changes to complimentary insurances available under certain eligible cards.

The NAB Card Insurance Policy Information Booklet will be updated for changes becoming effective 1 July 2025 and 15 May 2026. These changes will apply to events occurring on or after those dates. The existing and updated booklets are available below:

The changes summarised below, will be made in two phases.

Phase one changes include increasing excesses and reducing benefit limits for International Travel Insurance from 1 July 2025.

For full details of 1 July 2025 changes, please read our NAB Card Insurance Policy Information Booklet dated 1 July 2025, along with the summary of changes below to make sure you understand the details of the cover provided and to ensure it meets your requirements. Terms, conditions, limits and applicable sub-limits apply.

Phase two changes includes the removal of International and Domestic Travel Insurance and Rental Vehicle Excess Insurance, and the reduction on the period of cover for International Travel Insurance from 15 May 2026.

While these changes don’t start until 15 May 2026, we want to let you know about them now, especially if you’re planning to travel. For details of these changes please read the summary of changes below. We’ll communicate further details of these changes, along with the new NAB Card Insurance Policy Information Booklet effective 15 May 2026, closer to the time.

Phase one changes effective 1 July 2025

1. Reducing benefit limits in Part C – Benefit Limits for International Travel Insurance

The following benefit limits under ‘Part C – Benefit Limits’ has been updated. The changes include the maximum total limit reducing to $20 million and $25,000 as set out below.

Section  Current limit  New limit 
1.1 Overseas Emergency Assistance (including Medical Evacuation and Repatriation) 
Current limit 
Unlimited
New limit 
$20 million
1.2 Overseas Emergency Medical 
Current limit 
Unlimited
New limit 
$20 million
2.1 Cancellation
Current limit 
Up to a maximum total limit per cardholder or spouse of $50,000 (dependents are included in the limit available to the cardholder or spouse)
New limit 
Up to a maximum total limit per cardholder or spouse of $25,000 (dependents are included in the limit available to the cardholder or spouse).
3.1 Additional Expenses 
Current limit 
Unlimited
New limit 
Up to a maximum total limit of $200,000 

2. Increasing excesses in Part D – Excesses & General Exclusions under International Travel insurance

The applicable excesses shown under Part D – ‘Excesses and Exclusions’ have been updated. The excesses set out below will be increasing from $400 to $600.

1.2 Overseas Emergency Medical

1.3 Overseas Emergency Dental (Spontaneous Toothache)

2.1 Cancellation

3.1 Additional Expenses

3.3 Alternative Transport Expenses

4.1 Luggage

5.1 Rental Vehicle Excess

3. General Policy Wording Changes

The below sections of the Policy have been updated to clarify certain covers and what is included and excluded.

Important Information about the complimentary covers available

Section Summary of changes
Limitation of cover Changes have been made to manage sanctions risk in relation to providing cover or paying claims – please refer to this section of the Booklet.

International Travel Insurance

Section Summary of changes
Part A – Eligibility for Cover
  • Prepaid costs: changes have been made on page 19 to clarify prepaid travel costs:
    • 2. before leaving Australia you spend at least $500 on your prepaid travel costs, for example, your return overseas travel ticket, your prepaid overseas accommodation, your prepaid cruise, travel or tour, and you charge these costs to the accountholder’s card account;
  • We’ve also added a definition for ‘prepaid travel costs’.
Part D – Excesses & General Exclusions

We have updated General Exclusions – point 8 ‘dangerous activities’ to add motorcycles, mopeds, motorised scooters or quad bike riding as a general exclusion, unless:

  • you are the driver; and
  • engine capacity is 200cc or less; and
  • you have a valid motorcycle licence (excluding learner licences) in Australia or a licence valid for the country you are travelling in if your Australian licence is not recognised in that country.
 
  • Changes have been made to manage sanctions risk in relation to providing cover or paying claims – please refer to this section of the Booklet under point 21.
Part E – The Cover Available
  • New section for Cruising, Skiing and Motorcycle Activities – a new Cruising, Skiing and Motorcycle Activities section has been added to clarify what is included and excluded. Please refer to the new section of the Booklet for further details.
  • Section 1.3 Overseas Emergency Dental (Spontaneous Toothache) – has the following changes:
    • clarification on what is covered with natural teeth e.g. filling, cap or crown.
    • Routine dental treatment has been excluded from cover.
    • Repair or replacement to existing dentures, dental prostheses, or bridges have been excluded from cover.
  • Section 3.4 Return home and resumption of Journey due to a Relative’s Death or Hospital Admission– the age limit has been changed from 80 to 81 under 3.4.1(a) and (b).

Domestic Travel Insurance

Section Summary of changes
Part A - Eligibility of Cover refer to this section of the Booklet under point 2. Changes have been made to clarify the prepaid travel costs requirement under ‘who is eligible’.
Part D – Excesses & General Exclusions refer to this section of the Booklet under point 18. Changes have been made to manage sanctions risk in relation to providing cover or paying claims.

Rental Vehicle Excess Insurance in Australia

Section Summary of changes
Part D - Excesses & General Exclusions refer to this section of the Booklet under point 11. Changes have been made to manage sanctions risk in relation to providing cover or paying claims.

Purchase Protection Insurance

Section Summary of changes
Part D - Excesses & General Exclusions refer to this section of the Booklet under point 12. Changes have been made to manage sanctions risk in relation to providing cover or paying claims.

Extended Warranty Insurance

Section Summary of changes
Part D - Excesses & General Exclusions refer to this section of the Booklet under point 6. Changes have been made to manage sanctions risk in relation to providing cover or paying claims.

For full details of these changes, please read our NAB Card Insurance Policy Information Booklet dated 1 July 2025 (PDF, 474KB), opens in new window.

Phase two changes effective 15 May 2026

1. Removal of International and Domestic Travel Insurances, and Rental Vehicle Excess Insurance (in Australia)

The cards below will no longer have complimentary International and Domestic Travel Insurance, and Rental Vehicle Excess Insurance in Australia on or after 15 May 2026:

  • NAB Rewards Platinum Credit Card
  • NAB flybuys Rewards Credit Card
  • NAB Low Rate Platinum Credit Card
  • NAB Velocity Rewards Premium Credit Card
  • NAB Premium Credit Card
  • NAB Low Fee Platinum Credit Card

2. Reducing the Period of Cover for International Travel Insurance in Part B – Period of Cover

For the cards below, the period of cover for International Travel Insurance under Part B – Period of Cover will be reduced from three (3) consecutive months to 30 consecutive days for cardholders, their spouses and/or dependents on or after 15 May 2026:

  • NAB Platinum Visa Debit Card
  • NAB Qantas Rewards Premium Card
  • NAB Qantas Plus Card

What does this mean for travel?

Date of claimable event is before 15 May 2026

For cardholders of the below cards who meet eligibility, claims are assessed according to the NAB Card Insurance Policy Information Booklet in effect on the date of the claimable event.

  • NAB Qantas Rewards Signature Credit Card
  • NAB Rewards Signature Credit Card
  • NAB Low Fee Platinum Credit Card
  • NAB Premium Credit Card
  • NAB Velocity Rewards Premium Credit Card
  • NAB Qantas Rewards Premium Credit Card
  • NAB Rewards Platinum Credit Card
  • NAB flybuys Rewards Credit Card
  • NAB Low Rate Platinum Credit Card
  • NAB Qantas Plus Credit Card
  • NAB Platinum Visa Debit Card

Date of claimable event is on or after 15 May 2026

Cardholders with the below cards who meet eligibility, and the claimable event is on or after 15 May 2026 will no longer have International and Domestic Travel Insurance, and Rental Vehicle Excess Insurance in Australia.

  • NAB Rewards Platinum Credit Card
  • NAB flybuys Rewards Credit Card
  • NAB Low Rate Platinum Credit Card
  • NAB Velocity Rewards Credit Card
  • NAB Premium Credit Card
  • NAB Low Fee Platinum Credit Card

Cardholders with the below cards who meet eligibility and the claimable event is on or after 15 May 2026, the period of cover for International Travel Insurance will be for 30 consecutive days.

  • NAB Qantas Rewards Premium Credit Card
  • NAB Qantas Plus Credit Card
  • NAB Platinum Visa Debit Card

Claims will be assessed according to the new NAB Card Insurance Policy Information Booklet effective 15 May 2026. We’ll communicate further details of these changes, along with the new NAB Card Insurance Policy Information Booklet effective 15 May 2026 closer to the time.

Terms and Conditions

If you have any questions about this document or how the changes apply to you, please contact Allianz Global Assistance on 1800 187 025 (within Australia) or by email to cardclaims@allianz-assistance.com.au.

International travel insurance, Domestic travel insurance, Rental vehicle excess insurance in Australia, Extended warranty insurance, and Purchase protection insurance.

AWP Australia Pty Ltd ABN 52 097 227 177 AFSL 245631, trading as Allianz Global Assistance (AGA), under a binder from the insurer, Allianz Australia Insurance Limited ABN 15 000 122 850 AFSL 234708 (Allianz), has issued an insurance group policy to  National Australia Bank Limited ABN 12 004 044 937 AFSL and Australian credit licence 230686 (NAB) which allows eligible persons to claim under it as third-party beneficiaries.

Access to the benefit of cover under the NAB card insurances is available to eligible NAB cardholders and other eligible third-party beneficiaries by operation of s48 of the Insurance Contracts Act 1984 (Cth). Any advice on insurance is general advice only and not based on any consideration of your objectives, financial situation or needs. You must check whether or not it is appropriate, in light of your own circumstances, to act on this advice. This insurance is underwritten by Allianz. NAB is not the product issuer or insurer and neither it nor any of its related bodies corporate guarantee any of the benefits under this cover.

If an eligible person wishes to claim any of these benefits, they will be bound by the eligibility criteria, terms, conditions, exclusions, limits and applicable sub-limits contained in the insurance information booklet. The eligibility criteria, terms, conditions, exclusions, limits and applicable sub-limits of the group policy are set out in the NAB Card Insurance Policy Information Booklet effective 1 July 2025 (PDF, 474KB), opens in new window, which may be amended from time to time. For insurable events that occurred prior to 1 July 2025 please refer to the NAB Card Insurance Policy Information Booklet dated 1 November 2023 (PDF, 489KB), opens in new window. For insurable events that occurred prior to 1 November 2023, please refer to the NAB Card Insurance Policy Information Booklet dated 30 June 2022 (PDF, 662KB), opens in new window.