General support
We have support available to customers who have been impacted by a natural disaster. You can call us to discuss a range of financial relief measures, including:
- Loan deferral or reduced repayment arrangements for home, personal and some business loans.
- Deferring upcoming credit card and business credit card payments.
- Waiving or refunding fees and charges, including but not limited to merchant terminal fees and early access fees for term deposits.
Call our NAB Assist team on 1300 308 132 Monday to Friday, 8:00am to 8:00pm (AEST/AEDT), Saturday, 9:00am to 1:00pm (AEST/AEDT). If you're a business customer, call us on 1300 769 650 Monday to Friday, 8:00am to 5:00pm (AEST/ADST).
Other ways we can help you
- If you have a NAB insurance policy for your property, contents or vehicle call the Allianz Claims team on 1300 555 013 to lodge a claim. Alternatively, you can lodge a claim yourself online 24 hours a day, 7 days a week via Allianz Claim form, opens in new window.
- Check your insurance cover. For help protecting your home, investment property, contents, car, caravan or trailer see our insurance policies or call Allianz on 13 29 28.
- If you’re a NAB EFTPOS and HICAPS merchant affected by natural disasters or hardship, we can provide financial relief by:
- waiving three months of terminal rental fees for HICAPS and EFTPOS terminals
- providing a free terminal replacement for terminals damaged in natural disasters
- waiving three months of eCommerce monthly fees if you’re experiencing hardship.
Call the team at the Merchant Help Desk on 1300 369 852 for all your merchant needs.
- Depending on your current financial circumstances, you may be eligible for a small loan from Good Shepherd Australia New Zealand. Good Shepherd is a not-for-profit lender supported by NAB to provide no-interest loans to individuals across Australia for essential goods or services. Learn more about alternative options offered by Good Shepherd, opens in new window.
Previous disaster relief grants
Review previous support available to our customers.
Customers affected by Walgett NSW Storm
Disaster Relief package announced 25 November 2025, opens in new window.
Customers affected by Dirranbandi Bushfires
Disaster Relief package announced 11 November 2024, opens in new window.
Customers affected by Far West Region storm
Disaster Relief package announced 30 October 2024, opens in new window.
Customers affected by Victoria storms
Disaster Relief package announced 10 September 2024, opens in new window.
Customers affected by Tasmania severe weather
Disaster Relief package announced 4 September 2024, opens in new window.
Customers affected by NSW Severe Weather
Disaster Relief package announced 14 June 2024, opens in new window.
Customers affected by Storm and tornado in the City of Bunbury
Disaster Relief package announced 23 May 2024, opens in new window.
Customers affected by NSW East Coast Flooding
Disaster Relief package announced 9 April 2024, opens in new window.
Customers affected by Tropical Low 09U Cyclone Megan
Disaster Relief package announced 21 March 2024, opens in new window.
Customers affected by bushfires and storms in VIC
Disaster Relief package announced 8 February 2024, opens in new window.
Customers affected by Tropical Low 03U Northern
Disaster Relief package announced 2 February 2024, opens in new window.
Customers affected by Tropical Cyclone Kirrily
Disaster Relief package announced 30 January 2024, opens in new window.
Customers affected by floods and storms in VIC
Disaster Relief package announced 12 January 2024, opens in new window.
Customers affected by severe storms in QLD
Disaster Relief package announced 28 December 2023, opens in new window.
Customers affected by Tropical Cyclone Jasper
Disaster Relief package announced 15 December 2023, opens in new window.
Customers affected by bushfires in QLD and WA
Disaster Relief package announced 28 November 2023, opens in new window.
Customers affected by bushfires in NSW and QLD
Disaster Relief package announced 27 October 2023, opens in new window.
Customers affected by floods in Gippsland VIC
Disaster Relief package announced 9 October 2023, opens in new window.
Customers affected by the Bega Valley bushfires
Disaster Relief package announced 9 October 2023, opens in new window.
Emergency quick links
Contact support organisations close to you.
- Victoria State Emergency Services , opens in new window
- Country Fire Authority (Victoria) , opens in new window
- Country Fire Service (South Australia) , opens in new window
- Department of Fire & Emergency Services (Western Australia) , opens in new window
- New South Wales Rural Fire Service , opens in new window
- New South Wales State Emergency Service , opens in new window
- Queensland Fire and Emergency Services , opens in new window
- Bureau of Meteorology , opens in new window
- Disaster Relief Australia , opens in new window
Helping you in times of crisis
We’re helping Australians recover from and build resilience to natural disasters.
Check your insurance
Make sure your home, business and other assets are covered in a crisis. View our insurance options, check the eligibility criteria and ensure the policy coverage suits your needs.
Make an emergency claim
Have you got a NAB insurance policy for your property, contents or vehicle? You can call the Allianz Claims line on 1300 555 013 or lodge a claim yourself online 24 hours a day, 7 days a week using the Allianz claim form, opens in new window.
Check you have the right level of insurance
You can’t stop natural disasters and crises from happening. But you can protect your home, investment property and contents with home insurance. It’s worth looking into car insurance as well, just for those unexpected moments. Take some time to consider your current cover. Learn more about insurance.
How we can help you through difficult times.
Whatever happens, be prepared
Make sure your home and family are ready for a natural disaster.
Financial assistance
If you’re experiencing financial difficulty, there are some ways we can help.
Financial wellbeing
Discover ways to ease cost of living pressures, manage finances and improve your financial wellbeing.
Still need some help?
Easy ways to get in touch for support.
Call our NAB Assist team
Monday to Friday, 8:00am to 8:00pm (AEST/AEDT), Saturday, 9:00am to 1:00pm (AEST/AEDT)
Within Australia: 1300 661 114
From overseas: +61 3 9322 7000
Use our virtual assistant
Our virtual assistant can help answer your general enquiries or transfer you to a specialist.
Select the red Chat bubble in the bottom corner of your screen.
Important information
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