Replacing a mobile token on a new iOS device

Follow the steps to reset your NAB Connect access if you’ve forgotten your PIN, locked yourself out or changed your mobile device.

Replacing a mobile token on a new Android device

Follow the steps to reset your NAB Connect access if you’ve forgotten your PIN, locked yourself out or changed your mobile device

Alternatively, your mobile token can be reset by an Administrator. See How an Administrator can reset a mobile token for more information.

Related guides

See some of our other guides to help you get the most out of NAB Connect.

Activate and log in with a mobile token

Use our guide to activate and log in with a mobile token in NAB Connect.

How Administrators can reset passwords

Watch our video to learn how an Administrator can reset another user’s password in NAB Connect.

How an Administrator can reset a mobile token

Watch our video to learn how an Administrator can reset another user’s mobile token in NAB Connect.

Contact us for NAB Connect enquiries

Call us

Monday to Friday, 7:30am to 8:00pm (AEST/AEDT)
Saturday, 9:00am to 2:00pm (AEST/AEDT)

Within Australia: 1300 888 413

Overseas: +61 3 8641 9930

Important information