Authorise a payment with transaction signing

Make sure you’re logged into NAB Connect to get started.

Authorising with a mobile token

If you’re using a mobile token, you’ll see a QR code on your 'Payment authorisation' screen.

1. Launch the NAB Connect mobile app, select More and select Signing code.
2. Enter your four-digit PIN.
3. Scan the QR code from NAB Connect or enter the values displayed on screen manually.
4. A signing code will display on your mobile token. Type the code in the Enter signing code field at the bottom of the Authorise payments screen.
5. Select Submit. The payment has now been authorised.

Authorising with a physical token

If you’re a physical token user, follow the steps outlined to generate a one-time passcode to authorise payments.

When you select to Authorise a payment, a ‘Payment selected for Authorisation’ screen will appear. Note: This screen has additional instructions listed.

1. Press the Power button to turn on the physical token.
2. Enter the four-digit PIN and ‘SEL APP’ will display on the token screen.
3. Press the number 2. ‘1’ will display on the token screen.
4. Follow ‘Step 4’ from the on-screen instructions in NAB Connect and press the Power button.
5. ‘2’ will display on the token screen. Enter the number in Step 5 from the instructions on the screen in NAB Connect and press the Power button.
6. ‘3’ will display on the token screen. Enter the number in Step 6 from the instructions on the screen in NAB Connect and press the Power button.
7. Select Submit.

The payment has now been authorised.

Please note

• A payment requiring transaction signing is usually one over $500,000. Depending on how your NAB Connect is configured, this final authoriser could be the same or a different person to the first authoriser.
• Payments that require transaction signing cannot be bulk authorised. 
• You cannot authorise payments that require transaction signing codes using the authorise capability in the NAB Connect mobile app.