How to stop payments in NAB Connect

You can request to stop all payment types excluding Linked account transfers and Fast payments.

The process to stop these is based on the payment status.

Note: Only an Administrator or Authorising User can stop a payment.

Payment status: Future dated

1. From the Payments menu, select ‘Payment register’.
2. Choose the payment you want to stop and select ‘More actions’.
3. Select Revoke within the ‘More actions’ dropdown.
4. On the Revoke payment screen, enter reason for stopping the payment.
5. Select Revoke. 

The Payment status will update to ‘Requires repair’ and can be edited, resubmitted or deleted.

Payment status: Processing

If the payment has been fully authorised there is no guarantee of stopping payments. Please contact the NAB Connect Help Desk on 1300 888 413 immediately to check if the payment can still be stopped.

Payment status: Processed

For payments that have already processed, a Transaction dispute form will need to be lodged. 

Hints to complete the form:  

• Select ‘Cheque or Savings’ as the account type 
• Select ‘Funds transfer online’ for How did you make this transaction? 
• Select the reason you would like to dispute the payment. 
• Select ‘Internet banking’ as the platform where the transaction was made.