How to create users in NAB Gateway

Once you’ve registered for NAB Gateway, you’ll receive a Cybersource Business Centre Welcome email from donotreply@support.cybersource.com. This email will include your Organisation ID and information on how to create an account. 

1. Sign in to NAB Gateway.
2. From the left navigation panel, select Account Management.
3. Select Users.
4. In the top right corner, select + Create User. 
   •     Please ensure that the user consents to sharing these details with NAB and is sent the following link to NAB’s privacy policy.
5. Under ‘Basic Information’, complete as follows:
   • First Name - Enter the new user’s first name. 
   • Last Name - Enter the new user’s last name.
   • Username (optional) - Enter a user name for the new user.
     • Note, if you leave the Username field blank, the user will be able to create their own user name when they create their account.
   • Role - Select and assign an existing role to the new user .
6.  Under ‘Recovery Information’, under ‘Email Address’, enter the user’s email address. 
7.  Select Save. 

The new user will receive a Cybersource Business Centre Welcome email from donotreply@support.cybersource.com. This will contain a link to login and instructions for them to create their account.