Fees and charges

There is no subscription fee for using NAB Portal Pay.

The transaction fee that you’ll be charged to make a payment will depend on your payee (such as real estate agent) and your nominated payment method.  For example, your payee may charge a surcharge if you make payments using a card (assuming they permit card payments). Some payment methods may not have an associated transaction fee.

If there is a transaction fee, it will be calculated automatically when you set up a payment and will be clearly displayed before you confirm your payment. Once the fee is calculated, you’ll be notified of the total payment amount to be charged (inclusive of this fee).

Please contact your payee if you have any questions or concerns regarding this fee. 

Does my payment include GST?

Your payee should have notified you of how much you need to pay and whether this amount is inclusive of GST. They may have notified you via email or phone, or it may be on a recent invoice you’ve received. If you’ve misplaced this information, contact your payee for help – NAB doesn’t hold these records.

Please note NAB does not add GST to ant of the payment amounts. NAB only helps facilitate the payment. As such, your payment summary will not specify if the payment is inclusive of GST and, if so, the GST amount.