Reasons to call us from the NAB app

Skip the questions

When you log into the NAB app, you’re already identified and can skip the initial identification questions.

Save time

When calling us from the NAB app, we’ll have your details in front of us as soon as you’re connected.

Get the right support

The app menu is simple to use and helps direct you to the right team for your personal or business banking needs.

How it works

When you call us from the NAB app, a unique number will appear on screen. This number will take you to your phone app and enable you to come through already authenticated.

You’ll need the latest version of the NAB app installed and a compatible iOS or Android mobile device. 

  1. Log into the NAB app.

  2. Tap the Search icon.

  3. Search for ‘call’.

  4. Tap Contact us.

Not registered yet? Download the NAB app today.

Please note, calls are made from your device’s usual calling app. Call charges may apply.

Other contact options

NAB Messaging

NAB Messaging is here to answer your banking questions. Use our virtual assistant for your everyday questions 24 hours, 7 days a week. If you need more help, you can chat to a NAB banker during business hours.

Learn how NAB Messaging works

Indigenious customer service

We have a dedicated customer service line for Aboriginal and Torres Strait Islander customers, particularly those living in remote locations. Call us today for help with your banking enquiries.

Call the indigenous customer line

All contact options

If you prefer not to message us or call using the app, visit our contact page. Explore contact details for media enquiries, fraud and scams, financial assistance and more.

Contact us

Interpreters available

Do you have limited English or prefer to speak in a language other than English? When you call us, just say “I need an interpreter” and we’ll arrange for someone to help with your enquiry.

If you don’t see your language listed, please ask us for help to find someone who speaks your language to help with your banking.

View more languages

National Relay Service

If you’re d/Deaf or find it hard to hear or speak to hearing people on the phone, the National Relay Service, opens in new window can help. To contact NAB give our phone number 13 22 65 to the National Relay Service operator when asked.

Important information

Consider the NAB Internet Banking terms and conditions which apply when using the NAB app. The NAB app is compatible with Android™ and iOS, minimum platform requirements apply. Android is a trademark of Google LLC. IOS is a trademark or registered trademark of Cisco in the U.S. and other countries and is used under license.