Need help with your business credit card?
Whether you’re dealing with a lost or stolen card, suspect fraudulent activity, or need assistance with NAB Telephone Banking, we’re here to help. Find the key contacts and resources below to resolve your business credit card issues.
Lost or stolen cards
If your card is lost or stolen, call us immediately on 13 10 12 , Monday to Friday, 8:00am to 8:00pm (AEST/AEDT), Saturday to Sunday, 9:00am to 6:00pm (AEST/AEDT). Calls from mobile phones are charged at applicable mobile phone rates.
If you’ve misplaced your card but may be able to find it again, you can temporarily block your card in the NAB app or NAB Internet Banking.
Only the facility owner can remove temporary blocks or permanently block business cards linked to the facility, by calling 13 10 12.
Forgotten your PIN?
Learn how to reset the PIN on your business credit via the NAB app or NAB Internet Banking.
Credit card security
Learn about how to protect your credit card when shopping online on our credit card security page.
NAB Telephone Banking
Register for NAB Telephone Banking by calling 13 10 12, Monday to Friday, 8:00am to 8:00pm (AEST/AEDT), Saturday to Sunday, 9:00am to 6:00pm (AEST/AEDT) and a customer service representative will issue you with a temporary password immediately. Then, you're ready to start telephone banking whenever it suits you.
NAB Internet Banking
If you need internet banking assistance, contact us on 13 22 65.
Emergency travel assistance contacts
The following contact is available 24 hours, 7 days a week.
Visa Emergency Travel Assistance
- Access help with obtaining replacement cards and emergency cash advances of up to USD5000.
- View the Visa Global Service Centre toll free telephone numbers, opens in new window.
Learn more about managing your business credit card (PDF, 683KB), opens in new window.
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Explore our business banking contact information and get support with a wide range of products, services and topics.
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