Things to know about push notifications

  • Push notifications are messages that are sent directly to your mobile device as soon as the relevant event (like exceeding your credit limit) occurs, without you needing to open the NAB app.
  • They are helpful for when you’re overseas and you are sent a One Time Password (OTP) to your phone.
  • Any primary account holder of a NAB account can turn on push notifications. They’re a great way to stay on top of your banking.
  • The information in push notifications is current at the time the push notification is generated. So it’s a good idea to double-check your balance in the NAB app in case your push notification was delayed for some reason.

Steps to turn on push notifications

Use the NAB app on your preferred device.

  1. Log into the NAB app on your preferred device.

  2. If using iOS tap More in the menu. If using Android tap the Menu icon.

  3. Tap Settings.

  4. Tap Notifications.

  5. If your device notification settings are turned off, a message will appear.

  6. Tap Go to device settings to update or skip to step 10.

  7. In your device settings, tap Notifications.

  8. Tap Allow Notifications.

  9. Return to the NAB app.

  10. Tap the Push Notifications toggle on.

  11. From the list, tap the notification type you want to activate, such as Credit limit exceeded or Received payment.

  12. Follow the prompts and update the fields as you wish.

  13. Tap Save once all fields have been updated to your preferences.

  14. Repeat for each type of notification you want to receive.

Don’t have the NAB app?

Download the app today for a more convenient banking experience.

Other recommended guides

Need help to complete another task? Explore other help guides you might be interested in.

NAB Internet Banking and NAB app

The information in push notifications is current at the time the push notification is generated. So it’s good to double-check your balance in the NAB app in case your push notification was delayed for some reason. If you’re out of reach for an extended period of time and don’t have internet connection you may not receive your notification even though it’s been sent by NAB. If you’ve added an additional card holder or have replaced a lost card, you’ll need to turn your notifications OFF and ON again, to re-establish notifications.

Consider the NAB Internet Banking terms and conditions which apply when using NAB Internet Banking and the NAB app, before making any decisions regarding these services. The NAB app is compatible with Android™ and iOS, minimum platform requirements apply. Android is a trademark of Google LLC. iOS is a trademark or registered trademark of Cisco in the U.S. and other countries and is used under license. Services issued by NAB.