What are payment approvals?

Payment approvals allow you to set up an account so it requires either one or two people to approve payments before they’ll be processed

They can be used by any customer registered for NAB Internet Banking on any personal or business account.

You may want to set up payment approvals for your joint accounts or for your business accounts for control over who can create or approve payments and transfers.

How to set up payment approvals

Setting up payment approvals is easy. First, if you’re not already using online banking, register for NAB Internet Banking. Second, visit your nearest NAB branch or speak to your banker to complete a payment approvals form.

Once set up, you can create and approve your online payments using the NAB app or NAB Internet Banking.

Accounts that have been set up with payment approvals will need approval for:

  • transfers
  • pay anyone payments·
  • bill payments
  • multiple funds transfers
  • international transfers.

There are two types of access:

  • Creators are given access to create payments only on an account that is set up with payment approvals.
  • Approvers are given access to approve payments on an account that has been set up with payment approvals.

You can set up one or two approvers on your accounts. You can both be set up as creators and approvers.

Once you’re set up, you can view the creators and approvers on an account on the Account details screen in NAB Internet Banking and the NAB app.

Create a payment

  • You can create a transfer or payment as you would normally.

  • The payment will be included in your daily transfer limit and not the approver’s.

  • The payment acknowledgement screen will advise if the payment you’ve created needs to be approved by an approver.

  • You can view the status of your payment within the Payments list. 

Approve a payment

  1. Check the Account summary screen in NAB Internet Banking to see if you have any payment approvals waiting. You can also set up a NAB Alert to remind you that a payment is waiting to be approved.

  2. Select the Transfer & Pay menu, tap the payment approvals list and tap Approve.

  3. The payment confirmation screen will confirm the status of the payment.

  4. If the creator’s daily transfer limit has been reached in a day, you’ll be unable to approve their payment until the next day.

Manage payment approvals

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NAB Internet Banking and NAB app

These products are issued by National Australia Bank Limited.

NAB recommends you consider the NAB Internet Banking terms and conditions document, before making any decisions regarding this product.

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