Financial Services Guide

Our Financial Services Guide (FSG) is an important document which provides you with information to help you decide whether to use our products and services. It provides information about:

  • the types of financial products that we’re authorised to provide
  • how we and our agents are paid in relation to providing these services
  • our internal and external complaints handling and dispute procedures, and how you can use them.

Terms and conditions and product disclosure statements

A terms and conditions document or a product disclosure statement provides information about a product including key features, benefits, risks and the associated costs and fees.

Find the information you need by looking at our product categories.

Bank accounts

Cards

Home loans

Personal loans

Insurance

International transfers

Internet Banking

Managing fees

Use these tips on banking at NAB to save you paying fees and charges unnecessarily.

Our Guide to Fees and Charges (covers the fees and charges that may apply to your personal products and services other than those specifically for lending (i.e. personal loans, credit cards, home loans and lines of credit).

Our Guide to Fees and Charges (PDF, 647KB), opens in new window (covers the fees and charges that may apply to your personal products and services other than those specifically for lending (i.e. personal loans, credit cards, home loans and lines of credit).

Home loans and lines of credit fees and charges

NAB Credit card fees and charges

NAB Personal Loan fees and charges

Get in touch

Customer Support Tool

Solve problems quickly online with our easy-to-follow guides. Simply select a topic and we’ll direct you to the information you need.

Contact us

Explore our personal banking contact information and get support with a wide range of products, services and topics.

Visit a NAB branch

Visit us in person at your nearest NAB branch or business banking centre.

Important information