New cards for additional cardholders

If your additional cardholder has a NAB Low Fee, NAB Low Rate or a NAB Low Rate Platinum, their card will be replaced and a new card will be sent.

If your additional cardholder has a NAB Premium Credit Card, it will be renamed NAB Low Fee Platinum Credit Card and a new card will be sent.

Your additional cardholder’s new NAB Credit card will have a different card number, expiry date and CVV. Having different card details for your additional cardholder makes it easier for you and your additional cardholder to:

  • Identify which cardholder has made which transactions on your statements, in the NAB app or in NAB Internet Banking.
  • Temporarily block, unblock or replace lost or stolen cards in the NAB app or in NAB Internet Banking without needing to cancel both cards if only one’s gone missing.
  • Set up recurring payments on the additional card.

What this means for you

The above changes don’t affect how you, as the primary cardholder, use your card day to day. You can continue using your existing card as you normally would and any direct debits, recurring or automatic payments you have set up will continue. There will be no changes to your credit card terms and conditions, annual card fee or interest rates. 

When we send your additional cardholder the new card, it will look different to the one they currently have. They’ll also be able to see their new card with the new look in the NAB app and NAB Internet Banking. We’ll also update the look of your card in the NAB app and NAB Internet Banking, but we won’t be issuing you a new card with the new look until your current card expires. 

What else you need to know

You’ll be notified via SMS when the new card for your additional cardholder is being sent. At this time, your additional cardholder will also see their new card details in the NAB app and NAB Internet Banking. If your additional cardholder uses Apple Pay or Google Pay, you’ll receive another SMS when the new card can be added to their digital wallet(s). Please ensure your additional cardholder’s new card is signed when received.

The new card is sent activated, which means they can start using the new card once it arrives. They should destroy the existing card once they receive the new card by cutting it in half, making sure to cut through the card number, expiry date, microchip, magnetic strip, and security code (CVV). The existing card will continue to work for 60 days after the new card arrives.

Receiving and using your new card

  • If you need to change the address where your new card will be delivered, you can update your details using the NAB app or NAB Internet Banking as soon as possible.

  • Your new card will be sent to the address we have on your Profile in the NAB app or NAB Internet Banking. Please ensure your address and contact information are up to date. You can update your details using the NAB app or NAB Internet Banking.

    If you're planning to travel and are concerned you might not receive your new card in time, you can let us know by calling us on 13 22 65, Monday to Friday, 8:00am to 7:00pm (AEST/AEDT), Saturday to Sunday, 9:00am to 6:00pm (AEST/AEDT). Our bankers will advise the cards team to send your card at a later date.

    Please ensure your additional cardholder’s new card is signed when received. Your additional cardholder’s existing card will continue to work for 60 days after the new card arrives.

  • You can change your card’s PIN at any time using the NAB app or NAB Internet Banking or at selected NAB ATMs.

  • Any existing direct debits or recurring payments will continue for the primary card holder. The additional cardholder may set up new recurring payments on their new additional card as their card number will change. The additional cardholder will not be able to set up direct debits on their card, only recurring payments.

  • For primary cardholders, any linked accounts – like your savings or cheque account – will stay linked. If the additional cardholder would like to keep the same savings or cheque account linked, they’ll need to set this up. The additional cardholder can now also link to any other savings or cheque account.

  • The new card will have the same credit limit and daily transaction limit.

Terms and Conditions

CARD TERMS AND CONDITIONS

Your additional cardholder’s new card continues to be governed by the Personal NAB Credit Card Terms and Conditions available at nab.com.au/cardinfo (being the terms which governed your previous credit card product).

Important information

Card Terms and Conditions - The Personal NAB Credit Card Terms & Conditions will continue to apply to your credit cards. These T&Cs are available at nab.com.au/cardinfo

Consider the NAB Internet Banking and Telephone Banking Terms and Conditions (available at nab.com.au/ibterms) which apply when using NAB Internet Banking, the NAB app and Telephone Banking. The NAB app is compatible with Android™ and iOS, minimum platform requirements apply. Android is a trademark of Google LLC. IOS is a trademark or registered trademark of Cisco in the U.S. and other countries and is used under license.