What is PayID?

Making and receiving payments is quicker and easier than ever using PayID. It’s part of the New Payments Platform which lets you make Fast Payments using your NAB app, NAB Internet Banking or NAB Connect.

Your PayID is like a nickname for your account. It’s a unique identifier linked to your transaction account and can be your email address, mobile number or ABN. All you need is a PayID to send and receive funds almost instantly.

It isn’t compulsory to have a PayID. You can still use a BSB and account number to send and receive Fast Payments. Visit the official PayID website, opens in new window to learn more.

PayID video tutorial

Watch our video to learn how convenient and easy it is to send and receive payments using a unique PayID.

View how to use PayID transcript (TXT, 273bytes), opens in new window

The benefits of using PayID

Fast

Payments using PayID are sent and received in real time, in most instances within seconds. The money will get there in a flash - no delay even if they bank with another financial institution (as long as they offer the PayID service).

Safe

Payments are protected by NAB’s real time transaction processing and monitoring capability. As safe as sending payments from within your own bank account or banking app.

Easy to remember

Ditch the BSB and account number and address payments to something simple like a phone number, email or ABN with the comfort of knowing it's going to be the right person.

Simple setup

Create your unique PayID in just a few easy steps by logging into NAB Internet Banking.

Reduced chance of mistaken payments

PayID provides confirmations to the owner of the PayID before making a payment, giving you the comfort of knowing it's going to the right person.

Smarter payments

You can leave a description of up to 280 characters so no more vague descriptions with payments.

How PayID works

Set up PayID

  • To create your PayID, register your mobile, email or ABN using NAB Internet Banking.

  • We check if the PayID is available or already in use.

  • We verify you have a right to use the PayID and account it’s linked to by sending a code to your email or mobile.

  • You can have multiple PayIDs for one account (but not one PayID for multiple accounts).

Send money using a PayID

  • To send a one-off payment to someone, they just need to provide you with their PayID.

  • Their PayID may be their mobile number, email, ABN, or Organisation ID depending on their bank.

  • Log into NAB Internet Banking or the NAB app and select ‘Pay anyone’ from the Transfer & Pay menu.

  • If you make a payment to the wrong payee, you can lodge a transaction dispute.

  • You can also use your PayID to set up a PayTo agreement to pay bills and more.

Receive money using your PayID

  • Create your unique PayID, it only takes a couple of minutes.

  • Friends and family pay you using their own bank’s mobile app or internet banking using your PayID.

  • If using a mobile number as your PayID, provide your number without the country code (all banks standardise PayIDs to include international prefixes).

  • Your PayID name will appear during payment initiation to help them confirm the payment is being made to the correct PayID.

  • Your bank details and personal information linked to your account won’t appear and are safe.

How to change or update your PayID

Once you’ve created your PayID, you can use NAB Internet Banking (desktop version) to:

  • update the PayID name (to reflect your customer profile name)

  • transfer your PayID between financial institutions

  • change the account your PayID is linked to

  • lock your PayID so you can’t receive payments

  • unlock a previously locked PayID

  • close your PayID by going in your Profile & Settings under the PayID settings menu.

  • If your mobile number or email address changes, you’ll need to close the PayID as you may not have authority to keep using it.

Related articles

Fast Payments guide

Learn about Fast Payments using the New Payments Platform (NPP)

PayID® for business

Make and receive business payments almost instantly.

Manage bills and payments with PayTo

Easily see how much you owe and when a bill is due, authorise new agreements and manage existing ones with PayTo.

Explore recommended guides

Need help to complete a payment or transfer? Here are some help guides you might be interested in.

Terms and Conditions

For more information and full terms and conditions about Fast Payments, PayIDs and Osko Payments please refer to your eligible account Terms and Conditions or Business Products Terms and Conditions.

NAB app and NAB Internet Banking

These products are issued by National Australia Bank Limited.

NAB recommends you consider the  NAB Internet Banking terms and conditions document, before making any decisions regarding this product.

The NAB Mobile Banking app is compatible with Android and iOS, minimum platform requirements apply. Android is a trademark of Google LLC. The Google Logo is a registered trademark of Google Inc. iOS is a trademark or registered trademark of Cisco in the U.S. and other countries and is used under license.

NAB Connect

Please read the Terms and Conditions and NAB Connect Fees and Charges (PDF, 90KB), opens in new window.

BPAY® and Osko® are registered trademarks of BPAY Pty Ltd ABN 69 079 137 518.

PayID® is a registered trademark of NPP Australia Limited.