Emergency travel assistance from Visa

Wherever you are in the world, if your NAB Visa Debit card or NAB Visa credit card is lost or stolen, Visa can help with their emergency cash and card replacement services if you need access to your money urgently.

Visa’s Global Customer Assistance Services (GCAS), opens in new window are available with multilingual support 24 hours a day, seven days a week, 365 days a year.

How to get a replacement card or emergency cash

1. Block your card immediately using the NAB app, NAB Internet Banking or call us 24 hours a day, seven days a week on +61 3 8641 9121
2. Contact Visa Customer Care Professionals, opens in new window or place a collect call from anywhere in the world to +1 303 967 1090.
3. You’ll be asked a series of security questions as Visa will need to verify your identity with us.
4. Visa will contact NAB with your request and will usually have a response for you within a few hours.
5. NAB may also call you separately if we need to confirm any additional details with you.

Next steps

1. Once your details check out and subject to available funds in your account and your account being in good standing, Visa should be able to send the emergency cash and or card to wherever you are in the world.
2. Emergency cash can generally be sent to a nominated Western Union agent closest to you within 24 to 48 hours.
3. A temporary replacement card will be couriered to your nominated overseas address, usually within 48 to 72 hours , depending on your overseas location.
4. You can use it to make manual and swiping transactions at overseas merchants or a cash advance at an overseas branch. It can’t be used to withdraw cash from an ATM and has a fixed expiry of two (2) months.
5. Your permanent replacement card will automatically be ordered and delivered to your address on file.