Check if a payment Acknowledgement has been received

It may take up to 45 minutes for you to receive an Acknowledgement that a payment file from NAB Direct Link has been processed. 

Confirm the payment status

If you have not received a payment Acknowledgement after 45 minutes, contact your technology team to confirm that the payment file has been sent and delivered successfully to NAB. 

You can find more by visiting NAB Direct Link file type information matrix or under ‘Acknowledgement types and their frequency’ in the NAB Direct Link Set up Guide which was provided during implementation.  To request this guide, email direct.link.support@nab.com.au or contact your NAB business banking representative.

Please note: There is no payment processing on national public holidays. For further details, refer to Payment cut-off information and times.

Still need help?

If you have further questions email direct.link.support@nab.com.au and supply the following details: 

  • ​​​​​​​Mailbox ID
  • File name
  • Date and time file was uploaded
  • Payment file dollar value.

Related guides

How to fix payment file errors in NAB Direct Link

Learn how to fix the common payment file errors that can occur in NAB Direct Link.

How to troubleshoot NAB Direct Link connection issues

Use this troubleshooting guide when you can’t connect to NAB Direct Link.

Contact us for NAB Direct Link enquiries

Speak to someone for help with NAB Direct Link.

Call us

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Saturday, 9:00am to 2:00pm (AEST/AEDT)

Within Australia: 1300 888 413

Overseas: +61 3 8641 9930

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