What are the NAB Portal Pay features I can assign to a user?

You can assign the following NAB Portal Pay reconciliation functions to a user in NAB Connect.

  • Create PRN – allows the user to create Payer Reference Numbers (PRN) for a Statutory Trust Account.
  • View PRN – allows the user to view Payer Reference Numbers for a Statutory Trust Account.
  • View statement files – allows the user to generate and download an Enhanced Statement File for a Statutory Trust Account.
  • Receive a Deposit – allows the user to collect a deposit for a property sale.

Please note that users will require access to the account in NAB Connect to access Create PRN, View PRN and View statement files. 

Adding NAB Portal Pay access to a user

  1. Log in to NAB Connect, opens in new window.
  2. From the Admin menu, select Users & Permissions.
  3. Find the user to assign the service to, or enter details in the search fields and select Display.
  4. Tick the checkbox next to the User ID and select Modify User.
  5. Navigate to the Services section, select NAB Portal Pay and select Modify User. 
    When assigning NAB Portal Pay service to a user, all NAB Portal Pay functions will be assigned automatically. Admin will need to select Advanced Permissions to choose which functions to apply.
  6. To update access to NAB Portal Pay functions, select Advanced Permissions, scroll to NAB Portal Pay to amend which NAB Portal Pay functions to apply to the user and select Continue.

There are also instructions on how to assign access to Receive a Deposit. 

Removing NAB Portal Pay access from a user

  1. Log in to NAB Connect, opens in new window.
  2. From the Admin menu, select Users & Permissions.
  3. Find the user to remove the service from, or enter details in the search fields and select Display.
  4. Tick the checkbox next to the User ID and select Modify User.
  5. Navigate to the Services section, unselect NAB Portal Pay and select Modify User.
  6. To update access to NAB Portal Pay functions, select Advanced Permissions, scroll to NAB Portal Pay to amend which NAB Portal Pay functions to apply to the user and select Continue.

Related guides

See some of our other guides to help you get the most out of NAB Portal Pay.

Understanding Payer Reference Numbers

Find out what a Payer Reference Number (PRN) is and how it can be used in NAB Portal Pay.

Enhanced Statement Files

Learn about what an Enhanced Statement File is and how it is used in NAB Portal Pay.

Troubleshooting for Receive a Deposit

When you see an error message during the Receive a Deposit process, use our troubleshooting guide to solve the problem.

Get in touch

Call NAB Portal Pay Support

You can call us during the following hours:

  • Monday to Friday 9am to 5pm AEST
  • Saturday 10am to 3pm AEST
Call 13 59 77

Email NAB Portal Pay

You can reach out to us via email and we will respond as soon as possible. 

Send an email

Speak to your banker

Find out how NAB Portal Pay can help your real estate business.

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