What is the Tenant Portal?

The Tenant Portal is a secure portal for tenants to register and set up scheduled and recurring rent or other relevant payments.

NAB Portal Pay allows tenants to conveniently make secure rental payments to their real estate agency via bank account or card. They will have peace of mind using NAB Portal Pay, as all payments are secured by NAB.

Once registered, tenants can set up one-off, scheduled or recurring payments. They can view their scheduled upcoming payments and review their payment history. Tenants will also receive automated email reminders from NAB Portal Pay of upcoming scheduled payments and any unsuccessful payments.

Tenants will be able to access our Support Hub, which includes information on how to register, make payments and use the portal.

Please note that agent access is not available to the Tenant Portal.

Tenant Portal benefits

  • Saves time by not having to upload direct entry files for processing.
  • No need to keep a separate record of direct debit authorisations for transactions processed through the Tenant Portal.
  • Currently, no direct debit transaction fees apply where a tenant chooses to pay by bank account via NAB Portal Pay.
  • Transactions are recorded individually and are easy to reconcile with unique Payer Reference Numbers (PRN).
  • Coming soon - Ability to surcharge your tenants for card payments they make on the Tenant Portal via NAB Gateway (only available if this payment option is selected by your agency).

Are the details of the Statutory Trust Account secure?

If a tenant pays rent through the NAB Portal Pay Tenant Portal, you won’t need to provide them with the details of your Statutory Trust Account. They will be able to log into the portal with their Payer Reference Number (PRN) and schedule their payments. All payments will be automatically credited to the Statutory Trust Account with PRN.

You will need to add PRNs in the bank reference or unique ID field in your tenant’s profile in your property software.

Differences between the Tenant Portal and NAB Connect

  Tenant Portal 
 NAB Connect 

Description
Tenant Portal 

Tenant can make or schedule  payments through linked bank accounts (Direct Debit) or cards via NAB Portal Pay. 
NAB Connect 

Real estate agent creates a Direct Debit file (DE File) for scheduling Direct Debit payments from their tenants who’ve completed a paper-based Direct Debit Request form.

Payment initiation
Tenant Portal 

Tenant-initiated direct debit or card payment. 
NAB Connect 

Real estate agent-initiated direct debit.

Direct Debit Request Service Agreement (DDR-SA)
Tenant Portal 

A DDR-SA must be provided to each tenant prior to the tenant registering for the Tenant Portal if Direct Debit option is offered. 
NAB Connect 

A DDR-SA must be provided to each tenant.

Direct debit request
Tenant Portal 

Completed digitally on Tenant Portal by the tenant. 
NAB Connect 

Must be signed by the tenant on a paper-based form and kept in the real estate agent’s records.

Notifications
Tenant Portal 

Tenants will automatically receive notifications from the Tenant Portal of upcoming scheduled payments two business days before the payment takes place as a reminder to have sufficient balance in their account for the anticipated payment. 
NAB Connect 

Real estate agents need to arrange and send notifications at their own discretion using their own resources.

Direct Debit claims
Tenant Portal 

Direct debit claims are handled by the agent as they are today. No claims processing will occur through the portal. 
NAB Connect 

Direct debit claims are handled by the agent as they are today.

  

 

Display of transactions on statement
Tenant Portal 

Each transaction is individually posted to your Statutory Trust Account.  

The Transactions will appear individually on both your Statutory Trust Account statement and Enhanced Statement File.
NAB Connect 

All direct debit transactions posted in the direct entry file on NAB Connect are aggregated and posted as one aggregate value on the Statutory Trust Account statement. 

Real Estates must refer to their Direct Entry file for reconciliation.

Fees and charges
Tenant Portal 

Currently, no direct debit transaction Fee will be applied to the agent or tenant when tenant initiates payment through NAB Portal Pay.

NAB Connect 

A direct debit transaction fee will be applied for agent initiated direct debit payments

Benefits for agent
Tenant Portal 
  • No need to upload direct entry files for processing.  
  • No need to keep record of direct debit. authorisations for tenants. 
  • Currently, no direct debit transaction fees will apply for payments made through this channel.
  • Transactions recorded individually and easily reconcilable
NAB Connect 
  • Control over payment schedule. 
  • Standard direct entry file available for reconciliation in NAB Connect.

Benefits for tenant
Tenant Portal 
 
  • Tenants can control payments.  
  • Tenants will receive automated notifications as reminders and as security measures through the Tenant Portal. 
  • No transaction fees will apply.
NAB Connect 
  • No need to remember to schedule or make payments.
  • No transaction fees will apply to tenants. 

Related guides

See some of our other guides to help you get the most out of NAB Portal Pay.

Information for property managers

Learn how property managers can use NAB Portal Pay to help both new and existing tenants.

Tenant registration

Find out how the tenant registration process works for NAB Portal Pay.

Tenant payments

Learn how payment processing, cut-off times, notifications and scheduling works in NAB Portal Pay.

Get in touch

Call NAB Portal Pay Support

You can call us during the following hours:

  • Monday to Friday 9am to 5pm AEST
  • Saturday 10am to 3pm AEST
Call 13 59 77

Email NAB Portal Pay

You can reach out to us via email and we will respond as soon as possible. 

Send an email

Speak to your banker

Find out how NAB Portal Pay can help your real estate business.

Request a callback

Important information