Security information

All personal and banking information is secure when stored in NAB Portal Pay. Information can only be accessed by securely logging in with your username and password and authenticating yourself.

When in the portal, all card and bank account details are masked and securely stored on a NAB database, in accordance with our Terms and Conditions (PDF, 88KB), opens in new window and Privacy Policy.

If you’ve received an email from NAB indicating that activity was performed within the portal and you suspect it might be incorrect, please login to verify the changes.

If you haven’t made these changes, you can get in touch with NAB Portal Pay or find additional information on frauds and scams at NAB.

Server errors

If you have any issues with performing functionality within the payment portal, it may be caused by user or system error. Please confirm that you are correctly performing the functionality, if this doesn’t solve the problem, try again later.

Verification issues

There are several reasons you may not have received a security code when you attempt to authenticate yourself when logging into the portal. These include:

• incorrect contact information – ensure your email address or phone number has been entered correctly
• network issues that may prevent the delivery of the email or SMS
• device issues (including poor coverage)
• email that may have ended up in a spam or junk folder
• MFA service outage.

If you confirm that none of the above issues are causing this issue, you can contact NAB Portal Pay Support for further assistance.