Login troubleshooting

If an error occurred after you verified your mobile number and you have received an email notifying you that your account was created, but you haven’t set a password, you won’t need to register again – you can simply re-set your password to login.

If an error occurred before you could verify your mobile, or you have not received an email notifying you that your account was created, you’ll need to re-start your registration.

I can't access my email address

If you can no longer access your email, or you can't remember it, you'll have to create a new profile using a new email address.

What if I don't have an email address?

To register for NAB Portal Pay, you’ll need to have access to a valid email address. This is essential as it not only facilitates authentication, and upholds security, but it enables us to communicate with you regarding your payments.

Can I use my email address to create more than one profile?

You can only use an email address to register for a NAB Portal Pay profile once. If you’re told that your email is a duplicate, it means that there is already an existing profile with your email address.

Please note that you can add multiple Payer Reference Numbers (PRN) to one profile, so you won’t need to create a new profile for each new P.R.N you’re provided.

If you don’t have an email address, you can easily create one through various email service providers online.

Why can't I edit my email address?

Your email address is used as your username to log into the portal and therefore we’re unable to change it.

If you’re no longer able to access your email, you’ll have to close your profile and create a new one. You can close your profile when inside the portal by selecting Profile from the grey navigation bar. Once on the profile page, select Close my profile and follow the instructions. If you want your payment history, don’t forget to keep records of your payments.

If you’re unable to access your profile, send us an email and we can assist with closing your old profile and provide any required payment history. 

I've forgotten my password

If you’ve forgotten your NAB Portal Pay password, visit the login page, opens in new window and select ‘Forgot your password’. To complete the authentication process, you’ll need to have access to your registered mobile number so we can text you a verification code. Once you’ve verified yourself, you'll be able to select a new password. We’ll also send you an email notifying you that your password’s been changed.

Are there any character limitations?

Your name is a mandatory field. The minimum character limit for all names is two and the maximum character limit is 100. Names can only contain letters (first character must be a letter), blanks, apostrophes and hyphens. Blanks and hyphens must not be next to each other.

Your phone number is also mandatory. NAB Portal Pay only accepts Australia phone numbers and therefore you’re not required to add in a country code. Phone numbers must contain 10 digits and must start with an allowable area code (02, 03, 04). Spaces are allowed.

Where do I find the communications sent to me about the Payment Portal?

NAB Portal Pay will send all communications (except for security codes) to your email address to ensure you’re always up to date with your payments and account activity.

If you haven’t received any expected email communications, please check your junk or spam folder.

Still having issues?

If you haven’t found what you’re looking for, please submit a support request. A member of our team will be in contact shortly to assist.